Hi, I’m
Elena Atanasova
Bentonville,AR
Summary
An energetic and highly effective hotel executive and Lodging Quality Assurance expert with proven record of successful development and implementation of process improvement programs resulting in increased productivity and profitability, increased guest satisfaction levels, and increased revenue. A bottom line driven analytical agile thinker able to manage change in dynamic environments.
Overview
29
years of professional experience
1
Certificate
Work History
Embassy Suites Northwest Arkansas Hotel, Spa, & Convention Center (Atrium Hospitality)
Assistant General Manager
2019.08 - 2024.06 (4 years & 10 months)
Job overview
- Consistently exceeded Hilton Brand Guest Experience scores by more than 10% in all categories
- Received the highest Hilton Quality Assurance audit score for the Embassy Suites Brand of 97% in 2021 and 95% in 2022, 2023, and 2024
- Consistently met budgeted labor/productivity, revenue, and GOP targets
- Maintained Online Reputation Management score of 4.5 /5 or higher
- Improved the profit margins of the hotel full service Spa Botanica by 5% YOY
- General Manager Task Force: Ramada Inn Reno, NV; Holiday Inn Riverfront, Cincinnati, OH; and Embassy Suites Little Rock, AR
Marriott Country Club Plaza Hotel (Interstate Hotels & Resorts)
Director of Operations
2017.05 - 2019.08 (2 years & 3 months)
Job overview
- Increased GSS Overall Satisfaction (consistently exceeding Marriott Brand Average by more than 5%)
- Received Marriott Brand Standard Audit scores above 90% on all audits
- Improved Housekeeping Minutes-Per-Occupied-Room metric from 29 to 26
- Consistently met the budgeted labor/productivity numbers (developed a Payroll Tracking Tool based on both: Budget and Weekly Updated Forecast)
- Leader of the 2016 Renovation Team responsible for daily walk throughs and signing off on completed guestrooms and public spaces
- Achieved 91% Associate Satisfaction Score, exceeding Company Average by 10%
- Safety Committee Chair (achieved 100% compliance rating in all Safety Categories: OSHA compliance; training; reporting; WC Claim Management; etc.)
- Implementation Contact and Roll-Out Leader for all Marriott initiatives
- Winner of the Interstate Hotels’ 2017 Food and Beverage Team of the Year Award
Marriott Country Club Plaza Hotel (Interstate Hotels & Resorts)
Director of Human Resources
2011.11 - 2017.05 (5 years & 6 months)
Job overview
- Maintained high Guest Satisfaction levels during an $11 million renovation
- Reestablished the Marriott Brand Standards and OSHA Compliance
- Implemented individual and departmental performance tracking tools to increase accountability and goal attainment
- Responsible for Brand Standard Audit/Compliance in all Departments; Achieved BSA score above 93% for six consecutive years
- Achieved #1 Rank in Associate Satisfaction and #3 in Turnover within the Company for 3 consecutive years
- Annual Leadership Award Winner 2014
Marriott Country Club Plaza Hotel (Noble Investment Group)
Director of Performance Excellence and Human Resources
2008.03 - 2011.11 (3 years & 8 months)
Job overview
- Established a culture of continuous improvement by fostering open communication channels and promoting employee involvement in decision-making processes resulting in top 10% ranking within the Marriott Brand
- Oversaw talent acquisition efforts, ensuring that high-performing individuals were recruited to support business growth objectives.
- Implemented comprehensive training programs for staff members, resulting in enhanced job satisfaction and professional development opportunities leading to 92% Overall Employee Satisfaction.
- HR Task force for the opening of the newly built full-service Marriott in Macon, GA
- Task Force for the acquisition/transition of the Miami Airport Summerfield Suits from Hyatt to Noble Investment Group
- Task Force for the acquisition/opening of the AC Hotel in Kansas City, MO
Marriott Country Club Plaza Hotel (Davidson Hotel Company)
Director of Human Resources
2007.09 - 2008.03 (6 months)
Marriott Country Club Plaza Hotel (Davidson Hotel Company)
Food and Beverage Operations Manager
2005.09 - 2007.09 (2 years)
China King and New China King Restaurants
Dual General Manager
2002.08 - 2005.09 (3 years & 1 month)
Department of Foreign Languages, Southwestern University
Director of Engineering
1995.05 - 2002.08 (7 years & 3 months)
Education
Avila University , Kansas City, MO
Master of Science - Organizational Development Psychology
University of Missouri Kansas City , Kansas City, MO
Bachelor of Art in Computer Science
Southwestern University
Post-Graduate Degree in English Philology
Technical University
Master of Engineering in Telecommunications and Safety Equipment and Systems
Skills
- Performance/Organizational Excellence
- Strategic Planning / Budgeting / Forecasting
- Full Operational Control - Rooms, Food and Beverage, Engineering
- Human Resources / Training and Development / Recruiting
- Revenue Management
- Marketing, Advertising & Promotions
- Safety and Security
- Food & Beverage Management
- Full-Service Spa Operations Management
- GM and HR Task Force /Operations and Acquisitions
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Marriott FSPMS, GXi, and MSA Property Administrator
POS Micros Symphony Administrator
Marriott Service Excellence Master Facilitator / Marriott New-Hire Trainer Certification Labor Relations/Union Training
Marriott Conflict Management Training Certification
Missouri Employer Committee: Unemployment Appeals Certification
Member of the Hotel and Lodging Association of Greater Kansas City
Hilton Revenue Management and Inventory Certification
Hilton OnQ Property Management System Expert
Wyndham Opera Property Management Administrator
IHG Opera Property Management System / IHG GM Training Certification
Languages
English
Native or Bilingual
Bulgarian
Native or Bilingual
Spanish
Professional Working
Russian
Professional Working
Serbian
Limited Working
References
Available upon request
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