Summary
Work History
Education
Skills
Languages
Timeline
SalesAssociate
Elena Ballesteros

Elena Ballesteros

Mount Washington,KY

Summary

Proactive and results-driven professional with experience at AutoZone and Elmcroft Assisted Living, showcasing exceptional customer service and teamwork skills. Excelled in enhancing customer satisfaction and fostering community spirit through innovative problem-solving and effective communication. Demonstrated proficiency in cash handling and a commitment to maintaining a welcoming environment, significantly contributing to organizational success.

Work History

Sales Associate

AutoZone
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Resident Assistant

Elmcroft Assisted Living
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.

Education

GED -

Jctc
Shepherdsville, KY

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Cash handling
  • Money handling
  • Verbal/written communication
  • Cash register operation
  • Client service

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

AutoZone

Resident Assistant

Elmcroft Assisted Living

GED -

Jctc
Elena Ballesteros