Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Elena Bermudez

Elena Bermudez

Copperas Cove,Texas

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

19
19
years of professional experience

Work History

Production Associate

Tesla
Austin, Tx
04.2023 - 03.2024
  • Demonstrate flexibility as needed by business
  • Operate complex manufacturing equipment under supervision
  • Escalate technical and process issues to the appropriate support groups and leaders, Production Associates must be able to perform a wide array of essential functions across several production and manufacturing lines of work areas as business needs require
  • Follow safety guidelines and procedures and demonstrate a high level of professionalism
  • Have exemplary attendance and punctuality
  • Process and follow work instructions, procedures, and rotate as required
  • Ability to stand and walk for up to 12 hours/day, including over varied and uneven terrain, Stoop, lay, bend, reach, squat, kneel, crouch, twist and crawl for extended periods of time, including up to 12 hours/day
  • Climb and maintain balance on ladders, scaffolding or other high structures
  • Ability to find issues in a work process and receive safety signals using sight, touch, and hearing
  • Demonstrated ability to handle and manipulate tooling and mechanically fasten bolts within required cycle time, quickly and accurately
  • Exposure to hazardous materials used in the painting process and ability to follow waste handling/disposal procedures.

Member Specialist

Sams Club
Harker Heights, TX
12.2022 - 04.2023
  • Provide customer service to members maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise
  • Maintain self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area
  • Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices
  • Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities
  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open

Program Technician I- Program Technician III

State of California Department of Justice
Sacramento, CA
04.2018 - 09.2022
  • Scan documents and fingerprint cards received from the courts and law enforcement agencies into the Automated Archive System, (AAS), process folder request form various programs within the department via Folder Control System
  • Sort, review, and prepare documents for scanning
  • Monitor and update Folder Control System
  • Index documents into (Miscellaneous Documents) databases to review, pull and transport folders get them ready for pickup, re-file folders on shelf, use various data basis that are used within the Department of Justice
  • Pay attention to detail, communicate with co-workers and other staff
  • Reviews, analyzes, verifies codes, and updates the more complex arrest correction history disposition data submitted by criminal justice agencies to the state criminal history databases and systems
  • Identifies data that does not confirm legal and procedural common errors by submitting agencies to management and assist with the resolution of these errors
  • Performs necessary modifications and initiates problem resolution correspondence to address incomplete information
  • Conducts peer-to-peer training, verification, mentoring and job shadowing with Program Technician staff on the criminal history update process
  • Provides feedback to the SSA and trainees on the training progress
  • Assist with development, update and revision of procedures related to maintaining criminal history information
  • Performs other duties and special projects associated with maintaining and improving criminal history information as assigned.

Case Records Technician

State of California Department of Corrections and Rehabilitation
Sacramento, CA
01.2012 - 09.2015
  • Act as front desk receptionist directing calls and the public to appropriate staff, assist law enforcement agencies with inmate and parolee 'in and out' dates Prepare requested 969(b) 'Penpack' for District Attorney's offices in and out California pull and print out various requested documents from discharged parolees C-files and microfiche for the public and other various government agencies
  • Pull and purge C-files, scan documents into California Department of Corrections and Rehabilitation (CDCR) data system, photocopy, fax and email documents, use various CDCR data base programs to enter data and confirm inmate information
  • Assist Case Records Analyst with their caseloads.

Case Records Technician

State of California Department of Corrections and Rehabilitation
Sacramento, CA
10.2009 - 01.2012
  • Answer phone lines and locate inmate housing locations as well as provide in and out dates for the public or other Government agencies
  • Open and sort incoming mail as well as log it into the department's online database logs
  • Proofread correspondence letters going out the county court's and District Attorney's offices
  • Photocopy various documents, enter data into the Legal Processing Tracking System (LPTS) for referrals as well as other departmental databases
  • Build and create new referrals, identify Opinions and Habeas Corpus, assist the Case Records Analysts with their caseloads and, train new employees, pitch outgoing mail, prepare 969(b) 'PenPacks'
  • Re-file C-files and documents back on shelf.

Program Technician I

State of California Department of Corrections and Rehabilitation
Sacramento, CA
07.2005 - 10.2009
  • Respond to telephone inquiries from parole agents and law enforcement agencies to enter or cancel and hold a parolee, Identify Parole Agents and determine if the hold is valid
  • Type and send warrant abstracts to hold parolees located by law enforcement agencies
  • Distribute information via California Law Enforcement Telecommunications Systems (CLETS) and the National Crime Information Center (NCIC) computer systems and territories
  • Enter holds into the CDCR offender Based Information System (OBIS)
  • Respond to request from information received via CLETS/NCIC system
  • Process requests form institutions statewide for all points bulletin to law enforcement agencies for prison escapes and gather information that is needed for escapes warrant to be issued
  • Retrieve information from computer systems, CLETS, OBIS, Department Data Program System (DDPS), and CALparole
  • I work well under pressure and communicate effectively with tact and good judgment.

Education

Medical Assisting -

Western Career College
01.2005

Office Technician Certificates -

Sacramento Skills and Business Center
01.2002

Skills

  • Demonstrate flexibility
  • Bi-lingual Spanish/English
  • Operate complex manufacturing equipment
  • Escalate technical and process issues
  • Follow safety guidelines and procedures
  • Have exemplary attendance and punctuality
  • Handle and manipulate tooling
  • Mechanically fasten bolts within required cycle time
  • Provide customer service
  • Resolve member issues and concerns
  • Promote products and services
  • Train associates on company processes and procedures
  • Comply with company policies, procedures, and standards of ethics and integrity
  • Process folder requests
  • Sort and prepare documents for scanning
  • Monitor and update folder control system
  • Index documents into databases
  • Conduct training and verification
  • Assist with development and revision of procedures
  • Act as front desk receptionist
  • Assist law enforcement agencies
  • Prepare requested documents
  • Photocopy & Fax documents
  • Answer phone lines & email documents
  • Open and sort incoming mail
  • Proofread correspondence letters
  • Enter data into tracking systems
  • Build and create new referrals
  • Re-file documents
  • Distribute information via computer systems
  • Retrieve information from computer systems
  • Work well under pressure
  • Communicate effectively

Timeline

Production Associate

Tesla
04.2023 - 03.2024

Member Specialist

Sams Club
12.2022 - 04.2023

Program Technician I- Program Technician III

State of California Department of Justice
04.2018 - 09.2022

Case Records Technician

State of California Department of Corrections and Rehabilitation
01.2012 - 09.2015

Case Records Technician

State of California Department of Corrections and Rehabilitation
10.2009 - 01.2012

Program Technician I

State of California Department of Corrections and Rehabilitation
07.2005 - 10.2009

Medical Assisting -

Western Career College

Office Technician Certificates -

Sacramento Skills and Business Center

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Elena Bermudez