Elena Caballero
Watsonville,CA
Summary
Dynamic and compassionate professional with extensive experience in patient care at IHSS Public Authority. Proven ability to enhance client independence through effective support and problem-solving. Bilingual in English and Spanish, skilled in office administration and customer service, ensuring a welcoming environment while maintaining meticulous records. Committed to improving overall well-being and satisfaction.
Overview
36
36
years of professional experience
Work History
Home Care Provider
IHSS Public Authority
Watsonville, CA
01.2023 - Current
- Provided personal care assistance, including grooming and hygiene support.
- Assisted clients with daily living activities to enhance independence and comfort.
- Monitored client health status and reported changes to healthcare professionals.
- Maintained accurate records of client care activities and observations.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with self-administered medications.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Receptionist
Natividad Hospital
Salinas, CA
11.2024 - 02.2025
- Greeted and assisted patients, ensuring a welcoming atmosphere in high-traffic reception area.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated patient flow to optimize service delivery.
- Maintained accurate patient records and updated data in electronic health record systems.
- Weight patient, take them to their room, explain to patient the process.
- Write information for Doctor's and nurses board, and have patients folders ready and baby folders and information ready.
- Take blood and urine to labs.
- Assisted in processing patient admissions and discharges, enhancing overall patient experience.
- Handled administrative tasks including filing, scanning, and managing office supplies.
Retail Sales Associate
El Sol Motor's
Castroville, CA
07.2020 - 08.2022
- Assisted clients in identifying vehicle needs, providing tailored recommendations and solutions.
- Developed expertise in product knowledge to enhance customer engagement and satisfaction.
- Negotiated sales terms effectively, maximizing profitability while maintaining customer trust.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Completed registration paperwork and sales documentation.
- Responded to customer enquiries via telephone and email.
Supervisor
T.R.M.C.
Hollister, CA
09.1998 - 09.2009
- Oversaw daily operations, ensuring team adherence to safety and quality standards.
- Trained and mentored staff, enhancing skills and performance through structured development programs.
- Streamlined workflows, identifying areas for process improvement to increase operational efficiency.
- Managed inventory control systems, optimizing stock levels to reduce waste and improve supply chain efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Hazardous Materials, Inspection of people safety.
- Work with explosives
Residential Counselor
Unity Care Program
Salinas, CA
12.2005 - 05.2009
- Developed individualized support plans for residents to enhance personal growth and independence.
- Facilitated group activities to promote social skills, teamwork, and community engagement among residents.
- Monitored resident behavior and provided crisis intervention as needed to ensure safety and well-being.
- Collaborated with multidisciplinary teams to assess resident needs and implement effective strategies for improvement.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Level 14 Mental Health
Property Caretaker
Housing Authority of Monterey
Salinas, CA
11.2005 - 05.2009
- Maintained property cleanliness and functionality through regular inspections and maintenance tasks.
- Coordinated repairs with contractors to ensure timely completion of outstanding issues.
- Implemented effective inventory management for tools and supplies used in facility upkeep.
- Developed and maintained positive relationships with tenants, addressing concerns promptly and professionally.
- Educated personnel on safety regulations for compliance with property rules.
- Increased tenant retention through proactive communication and efficient problem resolution.
Program Specialist
Senior Council & Foster Grandparent Program
Aptos, CA
10.1999 - 08.2004
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
- Payroll, data entry, fax, file, help in newsletters.
- Translated, coordinator,
- Travel to work sites.
- Organized annual dinners.
Supervisor
Pinnacle Manufacturing Professional
San Jose, CA
09.1990 - 07.1998
- Computer Software, data entry.
- Forklift Driver, Q.A. Inspection,
- Managed inventory control systems, optimizing stock levels to reduce waste and improve supply chain efficiency.
- Implemented training initiatives that resulted in improved compliance with safety regulations and operational protocols.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Show clients how the facility runs.
Assistant Manager
Kinney Shoes
Monterey, CA
01.1990 - 12.1990
- Led team in executing operational strategies and enhancing service quality
- Developed training programs for new staff to improve onboarding efficiency
- Implemented process improvements that streamlined workflow and reduced downtime
- Coordinated staff schedules to optimize resource allocation and coverage
- Managed store, order products, cashier, customer service, inventory
Accounting Assistant
Pajaro Valley Bank
Watsonville, CA
09.1989 - 09.1990
- Processed invoices and expense reports with attention to detail and accuracy.
- Assisted in monthly financial reconciliations ensuring timely submissions.
- Managed accounts payable and receivable using advanced accounting software.
- Supported audit preparation by organizing documentation and financial records.
- Maintained meticulous records of transactions, enhancing data integrity.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
No Degree -
No Degree - Medical Assistant
Central Coast College
Salinas, CACertificate - Phlebotomy
Phlebotomy USA
Santa Clarita, CA09-2023
Graduate Certificate - Word Process
World Wide Education
Watsonville, CA09-1990
High School Diploma -
Watsonville High School
Watsonville, CA06-1990
Skills
- Patient care
- Compassionate caregiving
- Housekeeping
- Customer service
- Office administration
- Multitasking
- Problem-solving abilities
- Bilingual english/spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Natividad Hospital
11.2024 - 02.2025
Home Care Provider
IHSS Public Authority
01.2023 - Current
Retail Sales Associate
El Sol Motor's
07.2020 - 08.2022
Residential Counselor
Unity Care Program
12.2005 - 05.2009
Property Caretaker
Housing Authority of Monterey
11.2005 - 05.2009
Program Specialist
Senior Council & Foster Grandparent Program
10.1999 - 08.2004
Supervisor
T.R.M.C.
09.1998 - 09.2009
Supervisor
Pinnacle Manufacturing Professional
09.1990 - 07.1998
Assistant Manager
Kinney Shoes
01.1990 - 12.1990
Accounting Assistant
Pajaro Valley Bank
09.1989 - 09.1990
No Degree -
No Degree - Medical Assistant
Central Coast College
Certificate - Phlebotomy
Phlebotomy USA
Graduate Certificate - Word Process
World Wide Education
High School Diploma -
Watsonville High School