Elena Cady
Silver Spring,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
4
4
years of professional experience
Work History
Landscaping Assistant
Country Nursery
Burtonsville, MD
03.2020 - 04.2020
- Planted flowers, grasses, shrubs and trees following specified layouts.
- Spread mulch around plants to help retain moisture in soil.
- Weeded flower beds and maintained plantings to ensure aesthetic appeal.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Trimmed flowers and cleaned flower beds.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
Personal Shopper
Walmart
Washington, DC
08.2021 - 02.2022
- Maintained a high level of customer service while ensuring customer satisfaction.
- Tracked inventory levels and restocked items as needed.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Assisted customers in selecting items that met their individual needs and preferences.
- Greeted customers and answered product or service questions.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Asked store associates for help locating missing products.
- Satisfied customers with quick, accurate service under tight deadlines.
- Assisted teammates with daily tasks during peak periods.
- Suggested comparable products to replace out-of-stock items.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
Floral Assistant
Amandas arrangements
Burtonsville, MD
03.2023 - 04.2023
- Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species.
- Ensured freshness of all flowers by regularly checking quality and replacing wilted or expired items.
- Kept work areas clean at all times by sweeping floors and wiping down counters and tables.
- Delivered floral arrangements to local businesses and residences as needed.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Receptionist
Ourisman Honda Of Laurel
Laurel, MD
09.2023 - 12.2023
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
High School Diploma -
High Point High School
Beltsville, MD08-2020
Some College (No Degree) - Medical Assisting
Fortis College
North Englewood MDSkills
- Groundskeeping
- Planting
- Strong Work Ethic
- Online Order Processing
- Flexible Schedule
- Customer Service
- Prioritizing Orders
- Order coordination
- Mobile ordering understanding
- Time Management
- Multitasking
- Opening and closing procedures
- Flower storage
- Customer Orders
- Stock organization
- Organizational Skills
- Active Listening
- Self Motivation
- Effective Communication
- Excellent Communication
- Attention to Detail
- Bookkeeping
- Greeting and Seating Clients
- Recordkeeping and bookkeeping
- Professional and polished presentation
- Multi-line telephone skills
- Call Answering and Routing
Languages
English
Professional
Timeline
Receptionist
Ourisman Honda Of Laurel
09.2023 - 12.2023
Floral Assistant
Amandas arrangements
03.2023 - 04.2023
Personal Shopper
Walmart
08.2021 - 02.2022
Landscaping Assistant
Country Nursery
03.2020 - 04.2020
High School Diploma -
High Point High School
Some College (No Degree) - Medical Assisting
Fortis College
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