Elena Campos
Lancaster,CA
Summary
Energetic Admissions Counselor bringing 2-year background in college and career counseling. Adept at coaching and counseling students throughout transition from high school to college. Excellent interpersonal and organizational abilities with in-depth knowledge of application and admissions processes.
Overview
7
7
years of professional experience
Work History
Admissions Counselor
University of Antelope Valley
07.2022 - 03.2024
- Develops lead sources to help meet admissions objectives
- Attends job fairs, festivals and other events related to student recruitment
- Communicates with prospective students via telephone and in face-to-face meeting sessions
- Guides prospective students through the application and admissions processes, program requirements and the transfer credits process
- Meets performance goals and generates referral activity
- Maintains current and accurate records of student information and activity
- Works with a team to ensure student success
- Made 200+ outbound calls daily
- Schedule interviews daily
- Complete interviews and enroll students for several certificate and Associate, Bachelor's & Masters degrees
- Recruits students by developing alumni networks, visiting high schools and college admission events, arranging and leading campus tours, and initiating campaigns to induce students to attend the University
- Reviews prospective student applications and interviews prospective students
- Follows up with students to verify any application issues, including discrepancies or missing information.
Clerical Assistant
University of Antelope Valley
04.2022 - 06.2022
- File and maintain records
- Sorting and filing documents
- Maintaining office records.
Receptionist
University of Antelope Valley
08.2021 - 04.2022
- Provide a high quality, professional service to all visitors of the university
- Provide information regarding the university
- Direct and identify the locations of departments, offices, and employees within the university
- Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages, and scheduling appointments
- Greet individuals entering the university determine nature and purpose of visit and direct them to specific department and/or classroom
- Responsible for ensuring all visitors and calls are logged into the universities records
- Hear and attempt to resolve complaints from customers and public
- Responsible for ensuring all visitors and calls are logged into the university records.
Customer Service Specialist
Milan Institute
09.2017 - 08.2021
- Serve as primary point of contact
- Assist with other administrative duties as assigned
- Assist campus director in executing day to day activities
- Meet and greet all new clients, leads or students that came into the office
- Provide constant knowledge and policies to Milan students
- Assist admissions representatives and financial aid advisors in meeting new student leads
- Schedule appointments for campus director, financial aid advisors and career services
- Manage incoming telephone calls on a multi-line telephone system and route them to the correct employee
- Multi-task while providing excellent customer service experience to students, co-workers, and callers
- Generate daily leads reports for admissions representatives and campus director
- Work closely with students needing information regarding leave of absence
- Order state board kits for students
- Greeted customers
- Conducted customer service surveys
- Resolved customer issues
- Booked appointments for clients
- Operated the cash register
- Collected and documented orders.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CA01.2015
Skills
- CRM Software
- CampusVue Software
- Salesforce
- Recruiting
- Interviewing
- Receptionists (5years)
- Scheduling Appointments (6years)
Timeline
Admissions Counselor
University of Antelope Valley
07.2022 - 03.2024
Clerical Assistant
University of Antelope Valley
04.2022 - 06.2022
Receptionist
University of Antelope Valley
08.2021 - 04.2022
Customer Service Specialist
Milan Institute
09.2017 - 08.2021
High School Diploma -
Antelope Valley High School
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