Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Interests
Timeline
Generic
Elena C. Cortez

Elena C. Cortez

CA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

26
26
years of professional experience

Work History

Account Manager

LifeCare Assurance Company
02.2022 - Current
  • Responsible for various tasks documenting policies and procedures
  • Extensive Customer Service both internally and externally with Client Companies
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
  • Coordinated with product development teams to relay client feedback, influencing future product enhancements.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Presented professional image consistent with company's brand values.
  • Developed and maintained extensive network of community contacts, resulting in increased visibility.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Analyzed metrics and data to measure product performance.
  • Maintained positive vendor relations to build strong partnerships.
  • Increased customer satisfaction, gathering and incorporating extensive user feedback into product improvements.
  • Continuously monitored client company and customer feedback after launch to gather insightful data for future iterations or updates.
  • Assisted in the creation of detailed user guides for enhanced usability of newly launched products.
  • Built relationships with key stakeholders, assisting with escalations and understanding between internal and external organizations.
  • Assisted with resolving conflicts between Claims Staff and Client Company in diplomatic manner.
  • Facilitated high-level visits, ensuring smooth execution of logistics and protocol.
  • Developed comprehensive training programs for internal staff to improve knowledge base.
  • Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved or exceeded company-defined customer service expectations.
  • Consulted with businesses to supply accurate product and service information.

Product Manager 2

LifeCare Assurance Company
03.2006 - 02.2022
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Analyzed metrics to measure product performance.

Product Manager

LifeCare Assurance Company
09.2001 - 03.2006
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Coordinated design meetings and decisions with internal departments and teams.

Receptionist/Dispatcher

Larry’s Towing
11.1998 - 09.2001
  • [Describe your responsibilities and achievements in terms of impact and results
  • Use examples but keep in short.]
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

High School Diploma -

Sylmar High School
06.1991

Skills

  • Account and Product Management
  • Customer Service
  • Teamwork and collaboration
  • Client relations and rapport
  • Relationship building and management
  • Account oversight
  • Complaint Management/ Issue resolution
  • Documentation and reporting
  • Operations
  • Marketing
  • Data analytics
  • Product training

Hobbies and Interests

  • Spending time with my family
  • Listening to music
  • Watching movies
  • Playing and walking with my dog Luna
  • Various crafts

Interests

Crafting and DIY Projects Regularly practice mindfulness and meditation for overall wellness Animal Care - I enjoy spoiling our Husky Luna She rescued me! DIY and Home Improvement I like trying new recipes and food trends Sharing recipes and cooking tips with Friends and Family I enjoy cooking for friends and family gatherings Enjoy experimenting with different ingredients and flavors in the kitchen Road Trips Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Account Manager

LifeCare Assurance Company
02.2022 - Current

Product Manager 2

LifeCare Assurance Company
03.2006 - 02.2022

Product Manager

LifeCare Assurance Company
09.2001 - 03.2006

Receptionist/Dispatcher

Larry’s Towing
11.1998 - 09.2001

High School Diploma -

Sylmar High School

Similar Profiles

CREATE PROFILE
Elena C. Cortez