Elena Champagne
Houston,Texas
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
19
19
years of professional experience
Work History
Account Manager
DEBNER
06.2022 - 02.2024
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Itemize product specifications to produce detailed, accurate quotes, develop contracts for services or major projects, and ensure responsible close of sale by obtaining signed orders and deposits.
- Identified new business opportunities through cold calling, networking, marketing and prospective leads.
- Manage projects by overseeing work orders, assigning team roles and responsibilities, planning target dates and providing weekly status reports to ensure deadlines are met.
- Experience with Cap 20/20, CET Designer, Team Design, and CORE
Account Executive/ Bid Coordinator
ICS
02.2021 - 04.2022
- Pursuing New Business Logos for ICS in Low Voltage (Structured Cabling, Security/Surveillance, Sound Masking, Audio Video, Access Control, etc.), Managed IT, VoIP and Design Build projects
- Leveraging General Contractors, Architects, Master Agency Partnerships and even clients with similar trades for Networking Opportunities
- Schedule & Perform product demonstrations
- Review RFP & bids, mark-ups and provide Summaries to build SOW, BOM, for proposals
- Execute Contracts and submit project to Sales Administration to process order to Operations Team.
Account Manager
Electra Link, Inc.
05.2018 - 03.2020
- Developed business opportunities with General Contractors, Architects, Commercial Real Estate Brokers, Developers, Technology Consultants, and Direct End-user Clients for low-voltage systems with a specialty in cabling, audio-video and security
- Attended and participated in Industry events, meetings and trainings to foster a stronger working network with key partners
- Reviewed and qualified RFP's from Industry partners for scopes of work best suited for company and clients
- Worked with Internal and External Project Managers to ensure proper hand offs on projects, and assisted when necessary for problem-solving and trouble-shooting.
Sales Executive
DYONYX
03.2017 - 09.2017
- Work closely with prospects and learn to understand key requirements and strategic direction, translate strategic thinking into actionable goals and design client solutions
- Make business-to-business sales calls to identify business development opportunities
- Establish new business and work full sales cycle from beginning to end
- Build and foster a network of referrals to create new opportunities for revenue growth
- Negotiate contracts with Contracts Manager and client
- Work with Internal team to convey client's needs and develop actionable goals and solutions.
Major Account Manager
EnTouch Systems, Inc.
09.2016 - 01.2017
- Delivering technology solutions and managing customer expectations daily by proactively navigating accounts across multiple disciplines, including Audio-Visual, IT, Electronic Security and Structured Cabling
- Cultivating long lasting relationships to build a successful client portfolio with Fortune 1000 companies
- Worked closely with Subject Matter Experts, Design Engineers, Project Managers, vendors, and procurement during multiple phases of the sale cycle
- Resourceful in researching target companies and uncovering opportunities for technology design and implementation
- Responsible for generating new leads that pave the way for a long lasting technology partnership.
Enterprise Sales Manager - Managed Services
CHR Solutions
11.2015 - 09.2016
- Drive all aspects of sales cycle from qualification of opportunities to final negotiation and close of business as part of company's Enterprise IT Managed Services
- Handle territory-level prospecting, client presentations, sales strategy development, and account management
- Develop and maintain sales pipeline as well as prepare management reports, including forecasts
- Leverage partners and existing customers within territory to facilitate sales efforts.
Account Manager/Channel Sales Manager
Level 3 Communications (formerly tw telecom)
04.2009 - 10.2015
- Prospected and pursued business opportunities with enterprise customers within established geographic territory for complex solutions
- Managed customer relationships to achieve strategic positioning with decision-makers, retain revenue, and secure add-on business.
- Achieved 113% of annual quotas for channel sales of complex suite of services and robust product set; established expansive client referral base and large networking/partner base.
- Selected to participate on beta/test team for implementation ofSalesforce.com CRM system.
- Contributed to training for two process/product systems as part of merger between TW Telecom and Level 3; served as post-merger subject matter expert for TW Telecom's pricing tool.
- Gained access to several large networking organizations and groups at reduced rate to complement marketing efforts handled by corporate team.
Account Manager
LOGIX Communications
03.2005 - 03.2009
- Managed new client acquisition among business community for competitive local exchange carrier providing telecom services in Texas and Oklahoma
- Generated leads through cold calling, networking, and referrals
- Applied consultative selling approach, interfacing with business owners and executives to determine best solution in line with current and future needs
- Consulted clients' vendors to ensure seamless execution of any upgrades, changes, or moves.
- Partnered with account support team members to drive long-term client satisfaction and retention and remain within industry chum rate of< 1 %.
- Consistently met and/or exceeded monthly/yearly quotas.
- Contributed to training and mentoring of new account managers.
Education
BBA - Marketing -
Texas A&M University
College Station, TexasSkills
- Relationship Building
- Client acquisition
- Community involvement
- Forecasting abilities
- Networking skills
- Account oversight
- Vendor Relations
- Business Needs Assessment
- Client Relation
- Teamwork and Collaboration
LinkedIn Profile
www.linkedin.com/in/elenachampagne/
Affiliations
- CREW Houston
- Houston Livestock Show & Rodeo
- CREMM
- Rotary Lombardi Award Planning Committee
Timeline
Account Manager
DEBNER
06.2022 - 02.2024
Account Executive/ Bid Coordinator
ICS
02.2021 - 04.2022
Account Manager
Electra Link, Inc.
05.2018 - 03.2020
Sales Executive
DYONYX
03.2017 - 09.2017
Major Account Manager
EnTouch Systems, Inc.
09.2016 - 01.2017
Enterprise Sales Manager - Managed Services
CHR Solutions
11.2015 - 09.2016
Account Manager/Channel Sales Manager
Level 3 Communications (formerly tw telecom)
04.2009 - 10.2015
Account Manager
LOGIX Communications
03.2005 - 03.2009
BBA - Marketing -
Texas A&M University
Similar Profiles
Aathika TamheenAathika Tamheen
Digital Communications Analyst at NRG EnergyDigital Communications Analyst at NRG Energy
Emily MexquiticEmily Mexquitic
Patient Care Technician III at Memorial Hermann SouthwestPatient Care Technician III at Memorial Hermann Southwest
Irving EspinoIrving Espino
Will Trucker/ Wrap Operator at Packaging Corporation of AmericaWill Trucker/ Wrap Operator at Packaging Corporation of America
Arnissa Brown-BennettArnissa Brown-Bennett
Practice Assistance at White & Case, L.L.P.Practice Assistance at White & Case, L.L.P.
RUSS LAINERUSS LAINE
Account Manager at Benchmark InternationalAccount Manager at Benchmark International