Elena Cilento
Wilmington,NC
Summary
Experienced and goal-oriented leasing professional with a strong work ethic looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. A polished professional with positive energy and a proven track record of exceeding expectations.
Professional administrative specialist prepared to enhance operational efficiency and support executive teams. Proven track record in managing complex calendars, coordinating meetings, and handling sensitive information. Known for strong collaboration, adaptability, and excellent multitasking abilities.
Overview
23
23
years of professional experience
Work History
Senior Assistant Community Director
Highmark Properties
09.2024 - Current
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Provided exceptional support to executive leadership by managing schedules, coordinating travel arrangements, and preparing materials for meetings and presentations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Acquired product and service knowledge to provide solutions to customers.
- Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
- Contributed to positive company branding by representing the organization at industry events, networking with potential clients, and delivering informative presentations.
- Served as a trusted advisor to peers and junior team members, offering guidance on best practices while fostering an atmosphere of continuous learning within the workplace.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
Community Manager
Tribute Properties
10.2022 - 08.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Evaluated property conditions and recommended improvements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Community Manager
Tribute Properties
07.2021 - 10.2022
- Followed up on problems with residents and coordinated solutions to restore satisfaction and maintain overall happiness
- Implemented policies to improve interactions and community satisfaction
- Arranging for building maintenance and managing payments and budgets
- Maintain accurate lease files and Aged Receivables
- Analyzing and preparing rent pricing through Yardi
Leasing Manager
Bell Partners
07.2018 - 10.2021
- Oversee the total operation, maintenance and administration of a Class B property with 694 units
- Organize events to engage residents and build a strong sense of community
- Analyze market conditions, leasing objectives and price evaluations to achieve maximum occupancy
- Resolve legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws
- Work with leasing agents to market vacancies and keep occupancy rates high
- Collaborate well with team members to carry out daily assignments and achieve team targets
- Help managers improve area operations by sharing customer feedback and contributing new ideas
- Prepare leasing documents for move-ins and renewals
Leasing Consultant
Bell Partners
11.2016 - 05.2018
- Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families
- Lead teams through routine operations and unexpected challenges with strong decision-making skills
- Plan and execute all monthly resident retention events
- Guided visitors to staff members and business locations with warm, personable approach
- Maintained and updated files and records to support efficient leasing operations
- Satisfied customers by delivering speedy and expert service
Leasing Consultant
Quintas
08.2002 - 11.2016
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs
- Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Reviewed activities regularly to identify opportunities for improvement
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Met targets consistently by working hard and with strong attention to detail
- Managed communications between team members, customers and vendors to keep operations efficient and successful
Paraprofessional
Paulding County Board of Education
01.2012 - 01.2016
- Enhanced classroom environment to be enjoyable for all students, teachers, and parents
- Improved after-school program through creative thinking and ideas
- Schedule all Paraprofessionals daily duties within the classroom and throughout the school
- Supported children in the classroom to ensure their success and advancement to the next grade level
- Observed students during activities and assignments to document their strengths and weaknesses
- Helped outside of the classroom to monitor and protect students, including assisting with the bus and in the cafeteria
Education
Associate of Arts -
Edison Community College
Fort Myers, FLSkills
- Attention to detail
- Multitasking
- Problem-solving
- Strong work ethic
- Customer relationship management
- Yardi
- Onesite
- Real Page
- CRM
Accomplishments
- Bell Partners Million Dollar Club, 01/01/19
- Top Performer According to Kingsley Resident Satisfaction Survey, 01/01/18 - 12/31/20
- Russom Elementary Paraprofessional of the Year, 01/01/12
Timeline
Senior Assistant Community Director
Highmark Properties
09.2024 - Current
Community Manager
Tribute Properties
10.2022 - 08.2024
Assistant Community Manager
Tribute Properties
07.2021 - 10.2022
Leasing Manager
Bell Partners
07.2018 - 10.2021
Leasing Consultant
Bell Partners
11.2016 - 05.2018
Paraprofessional
Paulding County Board of Education
01.2012 - 01.2016
Leasing Consultant
Quintas
08.2002 - 11.2016
Associate of Arts -
Edison Community College
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