Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elena Clements

Indianapolis,IN

Summary

Accomplished healthcare professional with expertise in managing training, paperwork, and community-based programs. Skilled communicator and planner with strong organizational skills and keen attention to detail. Proficient in delivering training classes and informational materials to promote health improvements and reduce chronic diseases. Compassionate Executive Assistant experienced in aiding company leaders with key functions, managing schedules, organizing projects, and providing stellar administrative support. Highly motivated individual with a strong work ethic, adaptability, exceptional interpersonal skills, and the ability to work effectively unsupervised while quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Executive Assistant to Senior Pastor

Witherspoon Presbyterian Church
09.2023 - Current
  • Processed travel expenses and reimbursements for Senior Pastor.
  • Screened calls and emails and initiated actions to respond or direct messages for Senior Pastor and auxiliary ministries.
  • Facilitated training and onboarding for incoming office staff.
  • Managed Senior Pastor & church calendar, scheduling meetings and appointments.
  • Handled confidential and sensitive information with discretion and tact.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Used advanced software to prepare documents, reports, and presentations.
  • Wrote reports, executive summaries and newsletters.
  • Summer school administrator.

Certified Community Health Worker

Engaging Solutions LLC - Anthem Contract
04.2022 - Current
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Educated clients on options to assist in making informed decisions.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Provided information to access financial assistance, legal aid or housing.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Applied concise time-management to meet deadlines.
  • Handled research and administrative tasks to support community outreach and program initiatives.
  • Returned calls, emails and faxes according to departmental policy.

Executive Assistant

Skilled Demand
07.2021 - 04.2022
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Managed daily invoices, reports and proposals.
  • Managed and tracked expenses to meet company budget requirements.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Obtained signatures for financial documents and internal and external invoices.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.

Certified Community Health Worker

Martin Center Sickle Cell Initiative
08.2016 - 06.2021
  • Handled research and administrative tasks to support community outreach and program initiatives.
  • Returned calls, emails and faxes according to departmental policy.
  • Produced and distributed brochures, flyers and packets covering infant mortality risk factors and chronic diseases.
  • Applied concise time-management to meet deadlines.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Educated clients on options to assist in making informed decisions.
  • Delivered healthy living and disease management information to specific population groups.
  • Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
  • Advised on policy development and assisted in community program implementation.
  • Provided information to access financial assistance, legal aid or housing.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Enrollment Specialist

Auntie Mame's Child Development Center
06.2015 - 07.2016
  • Handled new enrollments by entering customers' data and reviewing information.
  • Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
  • Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
  • Leveraged industry trends to shape solutions and approaches.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Achieved repeat business and referrals through personalized services.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.

Property Manager

CubeSmart Self Storage
04.2012 - 06.2016
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

Some College (No Degree) - Business Administration

Ivy Tech Community College of Indiana
Indianapolis, IN

Some College (No Degree) - Hospitality Administration and Management

Sinclair Community College
Dayton, OH

High School Diploma -

Meadowdale High School
Dayton, OH
06.1985

Skills

  • Report Preparation
  • Care Plan Development
  • Service Coordination
  • Schedule Coordination
  • Resource Advocacy
  • Schedule Management
  • Training Skills
  • Referral Coordination
  • HIPAA Guidelines
  • Supervisory Experience
  • Materials Development
  • Microsoft Office Proficiency
  • Summer School Administrator
  • Staff management

Timeline

Executive Assistant to Senior Pastor

Witherspoon Presbyterian Church
09.2023 - Current

Certified Community Health Worker

Engaging Solutions LLC - Anthem Contract
04.2022 - Current

Executive Assistant

Skilled Demand
07.2021 - 04.2022

Certified Community Health Worker

Martin Center Sickle Cell Initiative
08.2016 - 06.2021

Enrollment Specialist

Auntie Mame's Child Development Center
06.2015 - 07.2016

Property Manager

CubeSmart Self Storage
04.2012 - 06.2016

Some College (No Degree) - Hospitality Administration and Management

Sinclair Community College

High School Diploma -

Meadowdale High School

Some College (No Degree) - Business Administration

Ivy Tech Community College of Indiana

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