Elena Converse
Shakopee,MN
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator
Decompress Massage Therapy
Saint Louis Park, MN
09.2024 - 03.2025
- Cultivated strong connections with guests.
- Executed efficient handling of guest check-ins and check-outs.
- Efficiently scheduled client appointments.
- Increased scheduling effectiveness.
- Enhanced membership growth.
Front of House Team Member
Punch Neapolitan Pizza
Eden Prairie, MN
10.2022 - 07.2024
- Upheld cleanliness and organization standards in dining areas and restrooms.
- Identified and implemented effective solutions for customers.
- Provided exceptional customer service.
- Efficiently processed orders and guest transactions with POS systems.
- Facilitated smooth communication between kitchen staff and the front-of-house team.
Cold Line Team Member
Freddy’s Frozen Custard & Steakburgers
Savage, MN
10.2021 - 09.2022
- Encouraged an inviting atmosphere for optimal customer satisfaction.
- Ensured compliance with food safety regulations to mitigate contamination risks.
- Set up and restocked workstations with necessary supplies and equipment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated cash registers accurately to process payments from customers.
Education
High School Diploma -
Shakopee High School
Shakopee, MN06.2024
Skills
- Effective Communication
- Capacity to Handle Diverse Tasks
- Attention to Detail
- Strategic Decision Making
- Strong Organizational Abilities
- Customer Service Excellence
- Organizational Time Management
- Hospitality
Certification
- Driver's License
- CPR
Timeline
Guest Services Coordinator
Decompress Massage Therapy
09.2024 - 03.2025
Front of House Team Member
Punch Neapolitan Pizza
10.2022 - 07.2024
Cold Line Team Member
Freddy’s Frozen Custard & Steakburgers
10.2021 - 09.2022
High School Diploma -
Shakopee High School
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