Reve Rouhana
Sidon,Lebanon
Summary
Dedicated and accomplished professional with a proven track record in the hospitality industry, with a keen understanding of customer service excellence and operational management. I am committed to contributing my dynamic skills and unwavering enthusiasm to a forward-thinking team. Seeking to leverage my hands-on expertise, leadership capabilities, and adaptability to drive operational efficiency, elevate guest satisfaction, and foster a collaborative work environment.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Satai
02.2024 - Current
- Take orders from customers
- Service food and drinks
- Answer question about the menu
- Ensures guests have a pleasant dining experience
- Handle billing and assist with various task to support the smooth operation of the Restaurant
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Team Leader
Salata
07.2023 - 02.2024
- Providing guidance training support to team members to ensure their duties effectively
- Coordinate and schedule meetings payroll and other paper work to ensure smooth operation of establishment
- Ensuring compliance with health and safety regulation to maintain a clean and safe environment for staff and customers
- Overseeing day activities, inventory management, ensuring customer satisfaction, problem solving
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Branch Supervisor
Dunkin Donuts
04.2022 - 06.2023
- Monitor and ensure crew members comply with all policies and procedures during shifts
- Report equipment defects
- Provide member performance feedback and evaluation
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
Shift Leader
Dunkin Donuts
04.2021 - 04.2022
- Help in products preparation from sandwiches to beverages
- Handle branch cashback and payments
- Follow food safety rules and maintain clean work area
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Ambassador
Dunkin Donuts
09.2020 - 03.2021
- Prepare customer orders
- Check customer's needs and their inquiries
- Handle cash in and cash out
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
Waitress
Al Hayat Doner Turki
01.2018 - 01.2020
- Greeting Customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Coordinating shifts as a shift leader
- Proficiently handling table-side payment transactions while consistently ensuring an exceptional dining experience
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
Waitress
Beach 45
04.2017 - 09.2018
- Greeting customers
- Taking orders and following up with the kitchen
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Receptionist
Grand Hills Hotel
01.2016 - 12.2017
- Greeting guests as they Walk in to the gym, pool and spa
- Managing the check-in and check-out process
- Answering questions and requests
- Helping with administrative tasks at the front
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
B.S. - Hotel Management and Hospitality
Lebanese International University (LIU)
11.2024
Skills
- F&B Experience
- Communication skills
- Time Management
- Customer Service Skills
- Hospitality Management
- Multitasking and Adaptation
- Leadership and Team Cooperation
- Customer service
- Strong multitasking
- Team collaboration
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
Certification
- L1 award in Food safety and Basic food Hygiene, Boecker, July 2024
- L2 award in Food safety and Basic food Hygiene, Boecker, July 2024
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Limited Working
Timeline
Waitress
Satai
02.2024 - Current
Team Leader
Salata
07.2023 - 02.2024
Branch Supervisor
Dunkin Donuts
04.2022 - 06.2023
Shift Leader
Dunkin Donuts
04.2021 - 04.2022
Ambassador
Dunkin Donuts
09.2020 - 03.2021
Waitress
Al Hayat Doner Turki
01.2018 - 01.2020
Waitress
Beach 45
04.2017 - 09.2018
Receptionist
Grand Hills Hotel
01.2016 - 12.2017
B.S. - Hotel Management and Hospitality
Lebanese International University (LIU)
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