Resident Services Coordinator II
Mercy Terrace/Mercy Family Plaza
07.2015 - Current
- Proficient in the coordination of services for the elderly and disabled, 157 units and 200 residents
- Provided services for families with children from Mercy Family Plaza, 36 households and 84 residents
- Collected required data for designated program components and recorded data in the Mercy Housing database in an accurate and timely way
- Maintain all reporting requirements set by funding and/or government agencies
- Evaluated outcomes of regularly scheduled on-site programs and services as required
- Developed a comprehensive understanding of residents (conduct needs assessments, community meetings) to offer residents, the opportunity to assist their community and to guide them towards appropriate services and resources
- Coordinate programs that contribute to learning and improved quality of life and increased attendance by 75% at health and wellness programs
- Developed and maintained a comprehensive list of available community resources and provided referrals to offsite agencies
- Function as a liaison for residents through continual building of a community network support system; Established and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community
- Being an active member of the site team, collaborating with the property manager and other site staff to meet property needs and resolve resident problems
- Participated in the annual property and/or grant budget process and maintain accurate recording and tracking or related expenditures
- Collected information and document incidents that could potentially need follow-up by property staff and/or residents involved
- Crafted weekly newsletter and monthly calendar that reflects social, cognitive and informational needs
- Earned a perfect score on an annual file review for documentation skills and exceeded requirements of position in formal evaluation that includes resident satisfaction levels
- Advised tenants on tenant rights and regulations regarding leases and rental agreements.
- Developed and deepened relationships with residents and fellow staff.
- Empower residents to remain self-sufficient by linking them to appropriate community resources while remaining sensitive to innate and external barriers
- Developed individualized service plans for each resident based on assessment results.
- Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
- Coordinated referrals to appropriate community-based organizations and agencies.
- Established relationships with various community partners and vendors who can provide services or goods beneficial to our clients.
- Educated residents on rights and responsibilities within the facility as well as landlord and tenant laws governing rental agreements.
- Collaborated with outside organizations such as homeless shelters, food pantries, job training centers to provide additional resources for clients in need.
- Organized recreational activities such as sports tournaments, movie nights, holiday parties for residents at the facility.
- Facilitated case management meetings with residents and other stakeholders involved in their care.
- Provided direct support to residents with medical, housing, and social services needs.
- Responded promptly and professionally to any complaints from tenants regarding maintenance issues or other concerns.
- Provided crisis intervention services as needed to address immediate concerns or issues related to mental health or substance abuse problems.
- Created a welcoming environment by greeting visitors warmly and providing prompt service.
- Attended trainings and workshops related to Resident Services Coordinator duties and best practices.
- Participated in weekly staff meetings to discuss current cases and develop strategies for addressing client needs.
