Elena DiLello
Easton,PA
Summary
Highly competent Patient Concierge professional, bringing forth valuable experience in a healthcare setting. Brining detail-oriented and decisive nature with sound judgement, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
28
28
years of professional experience
Work History
Patient Concierge
St. Luke's Physicians Group
Bethlehem, PA
07.2024 - Current
- Promote a positive image of the facility to the faculty and patients.
- Resolve customer complaints in a professional manner.
- Maintain patient confidentiality in accordance with HIPAA guidelines.
- Assist in scheduling, rescheduling, and canceling appointments for patients.
Schedule Support
St. Luke's Physicians Group
Bethlehem, PA
04.2023 - 07.2024
- Answer incoming calls from potential new patients and existing patient inquiries.
- Serve as a liaison between patients and healthcare providers for communication purposes.
- Adhere to organizational policies and procedures related to appointment scheduling.
- Provide assistance with additional tasks as needed or requested by management.
- Compose letters, reports, emails, and other written correspondence as required by management staff.
- Enter data into spreadsheets using Microsoft Excel, or other similar programs.
Medical Receptionist
St. Luke's Physicians Group
Bethlehem , PA
08.2022 - 04.2023
- Answered incoming calls from patients and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved patient complaints in a timely manner to ensure customer satisfaction.
- Performed follow-up calls as necessary to ensure satisfactory resolution of patient inquiries.
- Maintained high levels of professionalism while interacting with patients.
- Assisted in training new call center representatives on company policies and procedures.
7th/8th Grade Educator/School Librarian
Notre Dame School of Bethlehem
Bethlehem, PA
08.2014 - 06.2022
- Developed and implemented lesson plans to meet the individual needs of students.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Developed and conducted school-wide assemblies and literacy events involving the local community.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Enhanced student knowledge of technology and integrated various web-based applications for research and assignments.
Lead Educator
The Goddard School For Early Childhood Development
Easton, PA
08.2011 - 08.2014
- Developed and optimized a rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
- Monitored students' academic, social, and emotional progress and recorded it in individual files.
Case Manager
Hedwig House, Inc.
Willow Grove, PA
06.1996 - 02.2004
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Managed support services and fostered communication among social workers, therapists, and patients.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Encouraged patients to discuss experiences in group and individual settings.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Education
Bachelor of Science - Psychology
Bloomsburg University of Pennsylvania
Bloomsburg, PA06-1996
Skills
- Appointment Scheduling
- Patient confidentiality
- Cultural Sensitivity
- Strong organizational skills
- Time management proficiency
- Medical terminology knowledge
- Self-motivated
- Reliable and trustworthy
Accomplishments
St. Luke's Leadership Development Program 2024
Hand picked by upper management to partake in year long leadership program
Timeline
Patient Concierge
St. Luke's Physicians Group
07.2024 - Current
Schedule Support
St. Luke's Physicians Group
04.2023 - 07.2024
Medical Receptionist
St. Luke's Physicians Group
08.2022 - 04.2023
7th/8th Grade Educator/School Librarian
Notre Dame School of Bethlehem
08.2014 - 06.2022
Lead Educator
The Goddard School For Early Childhood Development
08.2011 - 08.2014
Case Manager
Hedwig House, Inc.
06.1996 - 02.2004
Bachelor of Science - Psychology
Bloomsburg University of Pennsylvania
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