ELENA DOMINGUEZ
Fallbrook,CA
Summary
Primary objective is to support the functioning of the business operations. Coordinating operations and ensuring exceptional organizational skills as well as customer service on both languages English and Spanish.
Experienced Office Management and Administration Professional experienced in productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support organizational and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 9 years of performance. Skilled at drafting memos and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
9
9
years of professional experience
Work History
Office Manager/Administrative Assistant
The Law Offices Of Clay R. Sides (760)723-2275
09.2014 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of client documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted Attorney on intake of new clients.
- Created new client files and maintained files up to date.
- Maintained appointment calendar for attorney.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Translated documents English to Spanish & Spanish to English.
- Requested medical records and police reports.
- Managed approximately 30 incoming call, 30+ emails and faxes per day from defense attorneys and clients.
- Assisted attorney with Spanish speaking clients.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated attorneys and clients meetings, ensuring timely execution and optimal scheduling all participants.
Education
Some College (No Degree) - Bilingual Bicultural Stadies
Palomar College
San Marcos, CAHigh School Diploma -
Fallbrook High School
Fallbrook, CA06.1978
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Human Resources
Languages
Spanish
Native or Bilingual
Timeline
Office Manager/Administrative Assistant
The Law Offices Of Clay R. Sides (760)723-2275
09.2014 - 12.2023
Some College (No Degree) - Bilingual Bicultural Stadies
Palomar College
High School Diploma -
Fallbrook High School
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