Elena Emerson

• Proficiently orchestrated my schedule to accommodate a multitude of appointments across Brooklyn, catering to clients with a wide spectrum of needs, budgets, and move-in timelines.

• Demonstrated exceptional organizational acumen in meticulously managing and addressing each client's unique requirements.

• Developed, maintained, and regularly updated property listings with comprehensive and detailed descriptions to attract maximum exposure and generate high-quality leads.

•Ensured that each listing was meticulously crafted to highlight the unique features and benefits of the properties, thereby enhancing their appeal to potential tenants and buyers.

• Engaged with discerning landlords to negotiate price adjustments in a highly competitive market environment, even when they resisted and were reluctant to lower prices despite extended market exposure.

• Conducted energetic and informative tours of various luxury rental buildings in Brooklyn and Manhattan.

• Demonstrated proficiency in managing properties ranging from 120 to 700 apartments, each featuring expansive, multi-floor amenities.

• Managed applications with a high approval rate, ensuring compliance with NYC Fair Housing Laws.

• Worked with third-party companies like The Guarantors, Rhino, and Insurent for complex applications.

• Created detailed daily and weekly reports on tour metrics and feedback, leading to increased rental pricing efficiency through informed pricing adjustments.

• Directed day-to-day operations, achieving business plan and profitability goals.

• Aided senior leadership in decision-making by generating daily reports.

• Delivered positive customer experiences through effective quality assurance practices.

• Successfully recruited, trained, and scheduled staff, maintaining a low turnover rate by fostering a positive work environment. Implemented effective training programs to ensure staff were well-prepared and highly competent in their roles. Developed scheduling systems that optimized staff availability and productivity, contributing to overall team stability and satisfaction.

• Followed up with clients regularly, updating them on new availabilities.

• Assisted with marketing ideas and online ads to increase inquiries.

• Responded to maintenance requests and coordinated repairs.

• Managed availability with current tenants to allow tours of occupied units.

• Maintained relationships with a high rate of return clients.