Elena Epperson
Cashier
Tampa,FL
2
Languages
1
Certification
13
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Publix
8 Months- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Sales Advisor
6 Months- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Listened to customer details and offered matching solutions to meet a wide range of requirements.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Delivery Driver
1 Year 7 Months- Delivered groceries to meet scheduled delivery times, enhancing customer satisfaction.
- Facilitated order modifications and accommodated special requests to enhance customer experience during delivery.
- Recorded deliveries and collected customer feedback to support service improvement initiatives.
Cashier/Customer Service
3 Months- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Implemented strategies to reduce transaction times and customer satisfaction.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to optimize workflow during peak hours.
Inventory Manager
1 Year 1 Month- Implemented inventory tracking systems to improve accuracy and reduce waste.
- Analyzed sales trends to forecast inventory needs effectively.
- Managed inventory levels to ensure product availability and freshness.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Conducted regular audits to assess stock levels and identify discrepancies.
- Developed and maintained relationships with suppliers for timely deliveries.
- Trained staff on inventory management processes and best practices.
Shift Leader
3 Years 1 Month- Supervised staff to ensure high-quality customer service and product consistency.
- Trained new employees on operational procedures and best practices in beverage preparation.
- Resolved customer complaints effectively, giving them a positive dining experience and loyalty.
- Conducted regular team meetings to align goals and improve communication among staff members.
- Analyzed sales trends to adjust staffing needs and optimize labor costs during busy periods.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Administrator
5 Years 6 Months- Managed scheduling and coordination of meetings, improving team communication and collaboration.
- Oversaw daily office operations, ensuring compliance with company policies and procedures.
- Evaluated existing administrative practices, recommending improvements that increased overall effectiveness and service quality.
- Developed and maintained filing systems to ensure accurate record-keeping and easy retrieval of documents.
- Implemented office supply inventory system, reducing costs through efficient resource management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
Education
Associate of Arts - Public Administration
Bachelor of Arts - Business Administration
Skills
Positive demeanor
Problem resolution
Attention to detail
Time management
Reliability
Teamwork and collaboration
Quick learner
Dependability
Effective communication
Computer skills
Problem-solving
Customer issue handling
Certification
- Food Handler Certification - February 2023
- Sales Training - October 2021
- Microsoft Office Certification - July 2016
- Advanced English Certificate - June 2015- June 2016
- Administrator Training - August 2013
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Publix
Cashier
12.2025 - 08.2026Read More
Sales Advisor
H&M Retail Store
03.2025 - 09.2025Read More
Delivery Driver
Instacart
06.2023 - 01.2025Read More
Cashier/Customer Service
PURA VIDA MIAMI
02.2023 - 05.2023Read More
Inventory Manager
Robeks Fresh Juice & Smoothies
04.2022 - 05.2023Read More
Shift Leader
Robeks Fresh Juice & Smoothies
03.2019 - 04.2022Read More
Administrator
Inversiones Elenas
07.2013 - 01.2019Read More
Universidad De Zulia
Associate of Arts from Public Administration
Read More
Hillsborough Community College
Bachelor of Arts from Business Administration
Read More