Elena Frisch
Jordan,MN
Summary
Dynamic and reliable professional with extensive experience at Radermacher's Fresh Market, excelling in customer service and food safety. Proven ability to enhance customer satisfaction through effective communication and product knowledge, while maintaining a clean and organized environment. Recognized for reducing waste and improving inventory management, ensuring optimal product freshness.
Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Bakery Worker
Radermacher's Fresh Market
Jordan, MN
12.2022 - Current
- Prepared and baked various bread and pastry products, ensuring quality standards.
- Maintained cleanliness and organization of workstations, adhering to safety protocols.
- Collaborated with team members to meet daily production goals efficiently.
- Provided excellent customer service by assisting shoppers with product inquiries and recommendations.
- Participated in training new staff on bakery procedures and safety practices.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Increased sales with effective product promotions and attractive displays.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Stocker
Radermacher's Fresh Market
Jordan, MN
12.2020 - 05.2023
- Stocked shelves efficiently to ensure product availability and organization.
- Assisted with inventory management by tracking stock levels and replenishing items as needed.
- Maintained cleanliness and safety standards in storage areas and sales floor.
- Collaborated with team members to optimize product placement for improved customer access.
- Monitored expiration dates, rotating stock to minimize waste and uphold quality standards.
- Provided support during peak hours by facilitating quick restocking of popular items.
- Implemented effective labeling systems to enhance product visibility for customers.
- Trained new staff on stocking procedures and safety protocols for operational efficiency.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated merchandise pricing to match new values and special promotional rates.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Cashier
Radermacher's Fresh Market
Jordan, MN
06.2019 - 09.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Handled cash, credit, and debit transactions while balancing cash drawer at end of shifts.
- Resolved customer concerns promptly, fostering positive relationships and loyalty for future visits.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - Individualized
Metropolitan State University
Saint Paul, MNNo Degree - General Studies
Normandale Community College
Minneapolis, MNHigh School Diploma -
Jordan High School
Jordan, MN05.2022
Skills
- Food safety
- Packaging products
- Cleaning duties
- Allergen awareness
- Communication
- Workplace safety
- Customer service
- Flexible schedule
- Punctual and reliable
- Cash register operation
- Cash handling
- Product rotation
- Phone etiquette
- Strong communication and interpersonal skills
- Adaptable and flexible
- Customer assistance
- Positive customer engagement
- Reliable and responsible
- Friendly and helpful
- Organization
- Pastry packaging
- Verbal and written communication
- Cleaning and sanitizing
- Friendly and outgoing
- Telephone etiquette
- Display case setup
- Customer satisfaction
- Customer inquiries
- Stock rotation
- Stocking and shelving
Timeline
Bakery Worker
Radermacher's Fresh Market
12.2022 - Current
Stocker
Radermacher's Fresh Market
12.2020 - 05.2023
Cashier
Radermacher's Fresh Market
06.2019 - 09.2021
Bachelor of Arts - Individualized
Metropolitan State University
No Degree - General Studies
Normandale Community College
High School Diploma -
Jordan High School