ELENA GASHI-SADRIU
Holt,MI
Summary
Highly skilled in streamlining processes and enhancing customer satisfaction, successfully utilized expertise in data entry and client relations at Williams Autoworld & Vista Springs to significantly improve operational efficiency. Experience includes mastering bookkeeping at A&E Transport L.L.C, highlighting ability to blend technical skills with interpersonal acumen. Strong background in customer service, data entry, and scheduling, proficient in the Microsoft Office Suite and various software programs. Committed to delivering a high level of service, accuracy, and efficiency in fast-paced environments, prioritizing providing outstanding support and communication with a friendly and empathetic approach. Possessing a solid understanding of customer needs and conflict resolution, along with strong problem-solving abilities. Goal is to build positive customer relationships and contribute to overall satisfaction and loyalty.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE
MAXIMUS
09.2024 - Current
- Improved customer service ratings by addressing concerns promptly and professionally.
- Managed high call volume while maintaining exceptional customer service standards.
- Provided exceptional customer service, addressing passenger inquiries courteously and knowledgeably.
- Increased member retention through exceptional customer service during stressful situations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
CONCIERGE
VISTA SPRINGS TIMBER RIDGE
05.2024 - Current
- Managed the day-to-day operations of the concierge desk
- Answered phone to make reservations, take and distribute messages, or redirect calls
- Utilized problem solving skills to identify solutions for various issues related to concierge duties
- Provided exceptional customer service at all times in order to exceed expectations
- Handled all guest inquiries in a polite and efficient manner
- Recorded guest comments or complaints, referring customers to managers when necessary
- Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires
- Utilized basic conflict resolution skills to handle difficult guests and customers
- Provided directions to guests
- Maintained cleanliness of work area and equipment, including washing dishes, wiping counters, mopping floors, and emptying trash receptacles
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
RECEPTIONIST
WILLIAMS AUTOWORLD
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Maintained accurate records of all incoming calls, messages, and visitors
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Assisted in resolving customer complaints and disputes
- Checked visitors in and directed or escorted to appropriate departments and personnel
OPERATOR
GESTAMP
- Followed all safety protocols and procedures
- Reported any problems or malfunctions with machines or tools immediately upon discovery
- Ensured timely completion of all production tasks
- Trained new operators on equipment operations
- Maintained accurate records of all production activities, such as quantity produced, downtime and scrap data
- Labored at multiple workstations, providing flexibility for production needs and supporting manpower fluctuation
BOOKKEEPER
A&E TRANSPORT L.L.C
- Inspected finished products for defects prior to shipment or delivery to customers
- Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable
- Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date
- Processed bills by recording invoices received from suppliers or vendors on accounting system database
- Handled cash and deposits using proper accounting procedures and documentation
- Reviewed invoices and payments for accuracy before processing
- Processed and issued employee paychecks and statements of earnings and deductions
NAIL TECHNICIAN
ENVY NAILS
- Handled all aspects of customer service, including greeting customers, answering questions, and providing advice on product selection
- Maintained a clean and hygienic work environment by adhering to safety protocols
- Utilized excellent communication skills to explain procedures and answer questions from customers
- Scheduled, reserved, and booked appointments for clientele for nail and spa services
- Developed strong interpersonal skills while interacting with customers and building relationships with them
- Ensured superior customer service through timely completion of all tasks assigned
FOOD PREPARATION WORKER
MC DONALD'S
06.2017 - 09.2017
- Labeled containers with contents and date before storing food items in freezers or coolers and rotated stock so oldest items were used first
- Responded quickly to customer requests regarding menu items or special orders while maintaining a positive attitude towards customers
- Prepared food items according to established recipes and menus, ensuring proper portioning and food safety regulations were followed
- Operated cash register, handle money and give correct change
Education
HIGH SCHOOL DIPLOMA -
MASON HIGH SCHOOL
ASSOCIATE IN ARTS (A.A.) - ACCOUNTING AND INFORMATION SYSTEMS
LANSING COMMUNITY COLLEGE
04.2025
Skills
- Data Entry
- Bookkeeping
- Document Management
- Time Management
- Customer and client relations
- Multi-line telephone operation
- Scheduling appointments
- Verbal and written communication
- Telephone skills
- Basic accounting
- Cash Handling
- Customer Service
- Telephone Etiquette
- Guest experiences
- Excellent Multitasking
- Conflict Resolution
- Strong Work Ethic
- Positive attitude
- Fluent in multiple languages
- Team player mentality
- Conflict resolution expertise
- Strong interpersonal skills
- Customer service and communication skills
- Highly adaptable
- Organization skills
- Cash handling
- Cash handling proficiency
Certification
- Basic Professional Security, Skyfterat Small and Long Fire Arms Professional License
- National CPR/AED/First-Aid
- HIPPA Certification
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
CUSTOMER SERVICE
MAXIMUS
09.2024 - Current
CONCIERGE
VISTA SPRINGS TIMBER RIDGE
05.2024 - Current
FOOD PREPARATION WORKER
MC DONALD'S
06.2017 - 09.2017
ASSOCIATE IN ARTS (A.A.) - ACCOUNTING AND INFORMATION SYSTEMS
LANSING COMMUNITY COLLEGE
RECEPTIONIST
WILLIAMS AUTOWORLD
OPERATOR
GESTAMP
BOOKKEEPER
A&E TRANSPORT L.L.C
NAIL TECHNICIAN
ENVY NAILS
HIGH SCHOOL DIPLOMA -
MASON HIGH SCHOOL
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