Elena Gilreath
Seymour,TN
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Food Preparation Worker
Calhouns
Gatlinburg, TN
12.2021 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
- Distributed food during busy peak periods to drive customer satisfaction.
- Guaranteed customer satisfaction by quickly delivering orders.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Food Service Worker
SUBWAY®Restaurants
Cosby, TN
06.2020 - Current
- Circulated kitchen area to receive work assignments and identify support tasks.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Created appealing food arrangements for party trays and specialized orders.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Zipline Guide
Wildwater River Tours
Hartford, TN
05.2020 - 09.2020
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Ordered and maintained all recreational equipment.
Bottling Associate
Ole Smoky Tennessee Moonshine
Pittman Center, TN
12.2019 - 05.2020
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
- Counted and recorded finished and rejected packaged items.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Adhered to social distancing protocols and wore mask or face shield.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
Sales Associate
Xtreme Racing Center
Pigeon Forge, TN
08.2019 - 12.2019
- Prepared large cash deposits with zero discrepancies.
- Maintained records related to sales, returns and inventory availability.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
Customer Service Cashier
Kroger
Seymour, TN
04.2017 - 08.2019
- Counted money in drawers at beginning and end of each shift.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week.
- Performed cash, card and check transactions to complete customer purchases.
- Sold lottery tickets.
- Stock.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Gift Shop Sales Associate
Wilderness At The Smokies
Pigeon Forge, TN
10.2018 - 03.2019
- Developed new marketing materials and business strategies to attract and retain corporate clients.
- Maintained merchandise and attractive displays to optimize customer experience and promote key brands.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
High School Diploma -
The Kings Academy
Seymour, TN 04.2012 - 05.2018
No Degree - Health Sciences
Walter State Community College
Sevierville, TN 08.2018 - 09.2019
Skills
Interpersonal Communication
Good Telephone Etiquette
Teamwork and Collaboration
Analytical and Critical Thinking
Computer Proficiency
People Skills
Preparation techniques
Additional Information
Professional References
- Diana Goad (Manager of Case Management, UTMC)
Lenoir City, Tn
865-305-3136
- Brent Austin (Lawyer)
Cosby, Tn
859-321-7588
- Melanie Cobb (Ultra Sound Supervisor, FSMC)
Seymour,Tn
865-254-6749
Character/Personal References
- Anna Evener (Food Prep Associate)
Cosby, Tn
865-839-0901
- Crystal Miller (Manager of Subway)
Cosby, Tn
423-237-4436
Timeline
Food Preparation Worker
Calhouns
12.2021 - Current
Food Service Worker
SUBWAY®Restaurants
06.2020 - Current
Zipline Guide
Wildwater River Tours
05.2020 - 09.2020
Bottling Associate
Ole Smoky Tennessee Moonshine
12.2019 - 05.2020
Sales Associate
Xtreme Racing Center
08.2019 - 12.2019
Gift Shop Sales Associate
Wilderness At The Smokies
10.2018 - 03.2019
No Degree - Health Sciences
Walter State Community College
08.2018 - 09.2019
Customer Service Cashier
Kroger
04.2017 - 08.2019
High School Diploma -
The Kings Academy
04.2012 - 05.2018