Creative and innovative HR leader with expertise in benefits and well-being. Demonstrated experience driving strategic communication plans aligned with company goals and leveraging multiple technology channels. Accomplished data storyteller with excellent written communication and presentation skills.
Overview
13
13
years of professional experience
Work History
People Operations Manager
Wikimedia Foundation, Inc.
07.2020 - Current
Led HR operations for 375 US employees in 35 states; supervised 3 People Experience team members serving 700 staff in 44 countries for a leading non-profit organization operating Wikipedia
Oversaw US employee health benefits valued at $6m and a 401k retirement plan valued at $56.7m; supervised the Sr. benefits specialist and directed open enrollment; achieved a 3% overall insurance renewal for 2024; fostered strong vendor, broker, and advisor relationships
Implemented benefits and onboarding in Dayforce HRCM to meet evolving business needs; created a tactical benefits communication plan for the HRCM implementation and open enrollment that prevented employee confusion and led to a 12% increase in active enrollments; supported the electronic data feed implementation with stakeholders including IT, payroll, and carriers; collaborated with finance and audited employee and benefit data imports during parallel payroll runs
Senior Benefits and Wellness Administrator
Wikimedia Foundation, Inc.
07.2018 - 06.2020
Managed the health and wellness benefits for 300 US employees in compliance with state and federal regulation, drafted strategic benefit program goals, cultivated successful carrier and broker relationships
Initiated a wellbeing program to holistically meet the needs of 400 globally distributed staff; streamlined the wellness reimbursement program to be user-friendly and reduced administrative overhead; held over 15 onsite and virtual events annually and generated promotional materials; partnered with the employee assistance program and wellness vendors to drive thematic content
Evaluated and recommended a central HRIS platform as benefits subject-matter expert; built the benefits module in the new HRIS, Namely; formulated a benefits communication plan for US employees; curated just-in-time trainings for staff on new benefits enrollment process during key moments of the employee lifecycle
Revamped the benefits orientation using human-centered design principles, updated and maintained the staff handbook benefits content, designed benefit surveys in Culture Amp to inform benefits strategy and engagement opportunities
Benefits and Wellness Administrator
Wikimedia Foundation, Inc.
07.2017 - 06.2018
Administered benefits for 250 US employees; ran the wellness reimbursement program for 300 global staff members; mentored 2 new HR team members and introduced them to company culture and HR tools
Reviewed and updated the onboarding process with the learning and development associate and fashioned new onboarding forms, reimagined benefit orientations using personas, redesigned new hire gift into a thematic welcome kit incorporating refreshed company branding and values in partnership with the communications department
Organized the 16-person safety team with the executive sponsorship of the CFO, engaged workplace safety and first aid vendors, conducted safety team training and annual earthquake and evacuation drills for 150 SF office workers
Benefits and Wellness Associate
Wikimedia Foundation, Inc.
07.2015 - 06.2017
Managed benefits for 220 US employees; conducted the wellness reimbursement program for 250 global staff
Redesigned leave plan spreadsheet and employee communications to improve user experiences in compliance with FMLA and any state programs
Established the office safety team for the SF headquarters, engaged a workplace safety consultant and executed an Emergency Plan and Injury and Illness Prevention Plan, held office earthquake drill, gained NERT-certification.
Benefits and Wellness Coordinator
Wikimedia Foundation, Inc.
05.2014 - 06.2015
Coordinated benefits for 200 US employees under the supervision of the HR director, managed the wellness reimbursement program for 240 global staff, conducted benefits onboarding and offboarding for US employees, resolved staff benefit issues supported by the insurance brokers
Originated a benefits orientation presentation, created and updated internal website benefit information, redesigned benefits handouts, planned staff educational seminars with external vendors
Managed US staff benefits open enrollment, presented in enrollment meeting webinar with benefits brokers, met with employees during office hours, and created enrollment materials and an awareness campaign across multiple communication channels
Technical Recruiting Coordinator
Yelp, Inc.
07.2012 - 12.2013
Ran the university recruiting program for the engineering recruiting team; strategized optimal outreach to hire talented new grad and interns; organized 16-20 recruiting trips that included career fairs, tech talks, interviews, and alumni events; coordinated with recruiters, software engineers, and hiring managers to review recruiting strategy and event logistics
Developed marketing strategies targeting high achieving engineering students, designed promotional materials for on-campus activities using corporate branded language and graphics, maintained and ordered swag for university recruiting events
Hosted events at corporate headquarters for the engineering department with the engineering recruiting team and company event coordinator, presented a lunch and learn session on swing dance to the engineering department and CTO
Sales and Marketing Intern
Gallagher Benefit Services
06.2011 - 08.2011
Interned at a brokerage firm and assisted brokers with benefits support to HR leaders at mid-sized companies
Completed 3 client projects: coordinated carrier quotes for a small group renewal, organized a wellness fair with 12 vendors for a human resources director and presented progress at a strategy meeting, and produced wellness newsletters in MS Publisher for release to 2 school districts
Created an office-wide public speaking program modeled on a sister office, led an internal wellness session to promote healthy lifestyles for 15 employees from 2 divisions of Gallagher