Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elena Greene

Bethel Island,CA

Summary

Professional book-selling expert proficient in customer service, inventory management, and literary knowledge. Adept at fostering team collaboration and delivering results in dynamic retail environments. Reliable, adaptable, and skilled in creating engaging customer experiences while meeting sales targets. Strong communicator with a passion for books and enhancing reader satisfaction.

Overview

5
5
years of professional experience

Work History

Bookseller

Barnes & Noble, Inc.
10.2022 - Current
  • Provide personalized assistance to customers by locating titles by author, genre, or subject.
  • Promote and successfully enroll customers in the stores discount membership program.
  • Maintain cleanliness standards in the store, including restrooms and floors.
  • Organize and shelve books accurately in designated sections.
  • Cross-trained in cafe operations, supporting food and beverage service as needed.
  • Provide personalized book recommendations and author insights, strengthening customer satisfaction and engagement.
  • Upsell membership programs and promote store promotions, consistently surpassing weekly sales targets.
  • Train new team members on floor procedures and café operations, demonstrating leadership and teamwork.
  • Resolve customer concerns with professionalism and efficiency, contributing to a welcoming and positive store environment.
  • Adapt quickly to rotating roles, including café support, register operations, and inventory management.

Customer Service Associate / Cashier

Target
11.2020 - 01.2023
  • Fulfill and manage in-store and drive-up online orders efficiently and accurately.
  • Support returns and exchanges by resolving customer issues and processing transactions.
  • Assist customers in locating products across all departments.
  • Restock merchandise and maintain a clean, organized sales floor.
  • Provide prompt, courteous service during curbside pickups.
  • Handled high-volume order pickups and returns while maintaining calm, courteous service under pressure.
  • Collaborated across departments to streamline stocking, merchandise presentation, and sales floor upkeep.
  • Developed strong communication skills by assisting guests with questions, returns, and locating hard-to-find items.
  • Took initiative in reorganizing stockroom inventory for better efficiency and accessibility.
  • Supported drive-up and curbside services, mastering multi-tasking in fast-paced retail operations.

Education

Associate of Arts - Liberal Arts

Los Medanos College
01.2024

B.A. - Asian Studies

California State University, Sacramento
Sacramento
01.2027

Skills

  • Customer Service & Engagement
  • Sales & Retail Operations
  • Interpersonal Communication
  • Problem Solving & Team Collaboration
  • Visual Merchandising
  • Order Fulfillment & Inventory Management
  • Product recommendations
  • Book categorization
  • Store organization
  • Inventory tracking
  • Merchandise displays
  • Product upselling
  • Loyalty program promotion
  • Book signing events
  • Friendly and helpful
  • Creative thinking
  • Attention to detail
  • Customer service
  • Cash register operation
  • Customer assistance
  • Adaptable and flexible

Languages

English
Native or Bilingual
American Sign
Limited Working

Timeline

Bookseller

Barnes & Noble, Inc.
10.2022 - Current

Customer Service Associate / Cashier

Target
11.2020 - 01.2023

Associate of Arts - Liberal Arts

Los Medanos College

B.A. - Asian Studies

California State University, Sacramento

Similar Profiles

CREATE PROFILE
Elena Greene