Elena Greene
Dunnellon,FL
Summary
Dynamic Medical Records Coordinator with extensive experience at Citrus Health & Rehabilitation Center, excelling in HIPAA compliance and clinical documentation. Proven track record in enhancing data accuracy and streamlining record retrieval processes, while fostering teamwork and effective communication. Committed to improving patient care through meticulous records management and proactive problem-solving.
Overview
7
7
years of professional experience
Work History
Medical Records Coordinator/CNA Supervisor
Citrus Health & Rehabilitation Center
04.2022 - Current
- Organized and maintained patient medical records for accuracy and compliance with regulatory standards.
- Coordinated the retrieval and distribution of medical records for healthcare providers and insurance companies.
- Ensured timely updates to electronic health record systems, enhancing data accessibility for authorized personnel.
- Conducted audits of medical records to identify discrepancies and implement corrective actions effectively.
- Collaborated with interdisciplinary teams to streamline documentation processes, improving workflow efficiency.
- Implemented quality control measures to ensure completeness and accuracy of patient records during transitions of care.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
- Supported quality assurance initiatives by regularly reviewing documentation practices and offering recommendations for improvement where needed.
- Maintained and organized supply room and purchased additional new materials according to department needs.
- Liaised between different departments as required to resolve any discrepancies found within patients' charts.
- Enhanced interdepartmental communication through the effective coordination of medical record requests and transfers.
- Uploaded records to patient's individual vault.
- Organized annual purging of outdated or unnecessary documents in accordance with retention policies, optimizing storage space usage.
- Implemented an efficient system for tracking release of information requests, reducing response times.
- Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
- Assisted with the transition from paper-based to electronic health records systems, ensuring seamless integration.
- Participated in continuing education opportunities to stay current with industry standards and best practices.
- Improved patient care by accurately maintaining and updating medical records in a timely manner.
- Addressed complex inquiries related to patient files professionally and efficiently ensuring all stakeholders were satisfied with outcomes.
- Facilitated smooth departmental operations by maintaining organized filing systems for both physical and digital documents.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
- Organized, planned, and directed medical records movements per established policies.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
- Streamlined record retrieval processes for healthcare professionals, enhancing overall efficiency.
- Reduced errors in medical records by implementing standardized processes for data entry and verification.
- Monitored compliance with state regulations governing medical record keeping practices regularly identifying areas requiring attention.
- Coordinated with external agencies for accurate billing and insurance claims processing based on updated medical records.
- Contributed to a positive work environment as an active team member within the Medical Records Department.
- Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Maintained patient records in compliance with security regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Assisted in preparation of medical reports for external parties.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Tracked and monitored requests for medical records release.
- Sorted and distributed incoming and outgoing medical records.
- Researched and resolved medical record discrepancies.
- Processed and tracked requests for medical records from external organizations.
- Supervised daily care activities, ensuring compliance with health and safety regulations.
- Trained nursing staff on best practices for patient care and documentation procedures.
- Coordinated patient schedules, optimizing workflow and resource allocation within the facility.
- Facilitated communication between residents, families, and healthcare providers to address concerns promptly.
- Monitored staff performance, providing constructive feedback to promote professional development.
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Promoted a positive work environment by fostering open communication among staff members.
- Streamlined communication between CNAs, supervisors, and other healthcare professionals to optimize patient care.
Concierge
Noble Senior Services
09.2018 - 02.2022
- Delivered exceptional customer service, addressing resident needs and inquiries promptly.
- Coordinated transportation services for residents, ensuring timely arrivals and departures.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Education
PCT/CNA/EKG Tech/Phlebotomy - PCT/CNA/EKG Tech/Phlebotomy
Metropolitan Technical Career Institute
Brooksville, FL05-2021
Skills
- Release of information
- HIPAA compliance
- Patient confidentiality
- Clinical documentation
- Audit preparation
- Document coordination
- Document scanning
- Records organization
- Health information systems
- Electronic medical records programs
- Electronic health records management
- Record requests
- Record releases
- HIPAA regulations
- Written and verbal communication
- File organization
- Data entry
- Records management
- Medical records management
- Data security
- Record maintenance
- Medical records audits
- Electronic medical records handling
- Work well independently
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Critical thinking
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Electronic health records
Timeline
Medical Records Coordinator/CNA Supervisor
Citrus Health & Rehabilitation Center
04.2022 - Current
Concierge
Noble Senior Services
09.2018 - 02.2022
PCT/CNA/EKG Tech/Phlebotomy - PCT/CNA/EKG Tech/Phlebotomy
Metropolitan Technical Career Institute