Elena Hawkins
Wesley Chapel,FL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
Commercial Clerk
CHOICE AG
09.2018 - 05.2020
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Visual Merchandiser
Zara
11.2017 - 07.2018
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
Member Service Representative
Navy Federal Credit Union
10.2013 - 01.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Assistant Store Manager
Rue 21
03.2013 - 09.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manager
MANGO
09.2011 - 08.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
No Degree - Digital Marketing And E-commerce
Coursera
Online01.2024
No Degree - Internal "Shop Management" Program
Mango Germany GmbH
Germany08.2011
Foreign Language Correspondent Certification - Foreign Language Correspondence
Fremdsprachenschule
Nuremberg, Germany07.2009
Vocational Qualification - Retail Management
Ludwig-Erhard-Berufsschule
Schweinfurt, Germany02.2005
High School Diploma -
Walther-Rathenau-Realschule
Schweinfurt, Germany07.2002
Skills
- Database Entry
- Quality Control
- Cash Management
- Administrative Support
- File Maintenance
- Research
- Point of Sale Operation
- Administrative Tasks
- File and Database Management
- Cash Handling
- Database Management
- Sales Expertise
Accomplishments
- Earned the Loan Advisor title after successfully completing the internal Loan Officer training at Navy Federal Credit Union.
- Promoted to the Store Manager position after successfully completing a twelve month internal ‘Shop Management’ program.
- Managed a store that exceeded company expectations in every category during the second quarter.
- Increased sales by coaching team members on new merchandising standards.
- Supervised team of 15 staff members.
Languages
German
Native or Bilingual
Russian
Native or Bilingual
Timeline
Commercial Clerk
CHOICE AG
09.2018 - 05.2020
Visual Merchandiser
Zara
11.2017 - 07.2018
Member Service Representative
Navy Federal Credit Union
10.2013 - 01.2015
Assistant Store Manager
Rue 21
03.2013 - 09.2013
Store Manager
MANGO
09.2011 - 08.2012
No Degree - Digital Marketing And E-commerce
Coursera
No Degree - Internal "Shop Management" Program
Mango Germany GmbH
Foreign Language Correspondent Certification - Foreign Language Correspondence
Fremdsprachenschule
Vocational Qualification - Retail Management
Ludwig-Erhard-Berufsschule
High School Diploma -
Walther-Rathenau-Realschule
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