ELENA HER MANY HORSES
Pine Ridge,South Dakota
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative roles, notably at OST Emergency Management. Demonstrated expertise in time management and problem-solving aptitude, leading to enhanced operational efficiency and customer satisfaction. Excelled in roles requiring confidentiality, adaptability, and exceptional communication skills, contributing to positive workplace environments and streamlined processes. Having years of customer service and office experience since graduating from high school by being employed as the Energy Coordinator and various other temporary jobs. Earning computer experience with attending college courses and also working as a Store Manager/Assistant Manager where overseeing daily activities and supervising from 1-10 employees daily with keeping track of time by using spreadsheets to daily sales and also having to pull security duty for customers and employees.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Clerk
Custer State Park
05.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
In-Home Childcare Provider
OST Child Care
07.2022 - 12.2023
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Worked with parents one-on-one to address individual needs of children in care.
- Prepared tasty, nutritious meals for children.
- Maintained safe environment by keeping watchful eye on children.
- Encouraged children to transition from diapers and assisted in development of good restroom habits.
- Supported children''s academic success by assisting them with homework assignments when needed.
- Managed daily schedules for multiple children, ensuring timely completion of tasks such as homework, chores, and extracurricular activities.
- Demonstrated strong problem-solving skills when addressing conflicts or disagreements among children, resulting in peaceful resolutions that maintain harmony within the home.
- Established a safe and nurturing environment, effectively minimizing accidents and injuries during playtime.
- Obtained current CPR, First Aid and any other required certifications.
Administrative Assistant
OST WIOA
01.2023 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Secretary
OST Emergency Management
01.2020 - 01.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Education
No Degree - Customer Service/Entrepreneurship
Oglala Lakota College
Pine Ridge, SDHigh School Diploma -
Pine Ridge High School
Pine Ridge05-1990
Skills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Reports and documents
- Professionalism
- Multitasking Abilities
- Reliability
- Customer Satisfaction
- Verbal Communication
- Flexible Schedule
- Time management abilities
- Adaptability
- Problem-solving aptitude
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received Valedictorian when graduating 8th grade and high school
- Member of the Girl Scouts of the USA for 12 years
Certification
CPR and First Aid Certification
Timeline
Cashier/Clerk
Custer State Park
05.2024 - 07.2024
Administrative Assistant
OST WIOA
01.2023 - 05.2023
In-Home Childcare Provider
OST Child Care
07.2022 - 12.2023
Secretary
OST Emergency Management
01.2020 - 01.2021
CPR and First Aid Certification
No Degree - Customer Service/Entrepreneurship
Oglala Lakota College
High School Diploma -
Pine Ridge High School
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