Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elena Hernandez

Brooklyn,NY

Summary

Motivated Server and Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server and Bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience

Work History

Bartender

Lillies Victorian Establishment
11.2023 - Current
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Server

Lillies Victorian Establishment
07.2022 - Current
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Processed orders and sent to kitchen employees for preparation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Food Runner

Papillon Bistro Bar
08.2022 - 12.2023
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Engaged in suggestive selling and other sales techniques.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Operated cash register and processed payments from customers.

Bartender

Black Oak On Fifth
09.2022 - 05.2023
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Busser

Lillies Victorian Establishment
07.2022 - 02.2023
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Trained new staff in bussing and cleaning procedures.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Provided attentive service and proactively assessed guest needs.

Education

Bachelor of Arts - Anthropology

University of Rosario
Bogota, Colombia
10.2023

Skills

  • Staff Training
  • Food Preparation and Safety
  • Food Safety Standards
  • Dining area maintenance
  • Wine pairing knowledge
  • Wine Knowledge
  • Group reservations management
  • Collaboration and Teamwork
  • Hospitality service expertise

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Bartender

Lillies Victorian Establishment
11.2023 - Current

Bartender

Black Oak On Fifth
09.2022 - 05.2023

Food Runner

Papillon Bistro Bar
08.2022 - 12.2023

Server

Lillies Victorian Establishment
07.2022 - Current

Busser

Lillies Victorian Establishment
07.2022 - 02.2023

Bachelor of Arts - Anthropology

University of Rosario

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Elena Hernandez