Elena Hernandez
El Paso,TX
Summary
Dynamic customer service professional with extensive experience at Intelogix, excelling in relationship building and complaint resolution. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in payment processing and sales expertise, consistently achieving business goals while fostering repeat business and loyalty.
Overview
5
5
years of professional experience
Work History
Costumer Service Rep
Intelogix
08.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
Pawnbroker
First Cash Pawn
03.2022 - 08.2024
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Cashier
Boss Chicken
02.2020 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
Education
Diploma -
Del Valle High School
El Paso Tx07.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Call center operations
- Paperwork processing
- Sales expertise
- Product and service knowledge
- Sales closing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Costumer Service Rep
Intelogix
08.2024 - 03.2025
Pawnbroker
First Cash Pawn
03.2022 - 08.2024
Cashier
Boss Chicken
02.2020 - 09.2022
Diploma -
Del Valle High School
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