Elena Hotaranu
Richmond Hill,NY
Summary
Highly organized and detail-oriented Bilingual Personal Assistant with extensive experience in executive support, travel coordination, correspondence handling, and administrative management. Proficient in scheduling meetings, managing calendars, and facilitating seamless communication between executives and clients in both Russian and English. Skilled in preparing correspondence, managing expenses, and coordinating domestic and international travel logistics.
Overview
13
13
years of professional experience
Work History
Associate Banker
JPMorgan Chase Bank
New York, New York
08.2022 - 12.2024
- Arranged domestic and international travel, including flights, accommodations, and ground transportation.
- Scheduled meetings and managed executive calendars to optimize daily operations.
- Handled high-volume phone calls and emails, ensuring efficient message relay and professional correspondence.
- Took comprehensive meeting notes to facilitate executive decision-making
- Assisted with daily time management tasks, ensuring efficiency and prioritization.
- Coordinated events, speaking engagements, and company-wide meetings.
- Prepared and translated emails, letters, and business documents between Russian and English.
- Managed expenses, prepared estimates, and maintained financial tracking for corporate budgeting.
- Handled various executive errands and on-demand administrative tasks.
- Established strong relationships with customers to increase customer loyalty.
- Analyzed customer needs and provided appropriate financial solutions.
- Assisted customers by answering banking questions and recommending solutions.
Customer Associate
Hudson Group
New York, New York
03.2016 - 11.2017
- Delivered high-level customer service in a fast-paced retail environment
- Managed scheduling, documentation, and inventory tracking to ensure operational efficiency
- Maintained financial transaction records and provided professional client support
- Enhanced customer relations by responding promptly to inquiries and requests
- Contacted customers about potential service upgrades, new services and account changes.
Airline Ticket Agent
TAP Portugal
New York, New York
02.2015 - 03.2016
- Coordinated domestic and international travel bookings, ensuring seamless itineraries
- Managed ticketing transactions, customer inquiries, and high-profile client bookings
- Handled sensitive customer data and reservations with strict confidentiality
- Provided customer service and resolved travel-related issues promptly
- Resolved customer complaints by providing prompt and courteous service.
- Coordinated with airlines to ensure that all passengers were properly boarded on flights.
- Greeted customers and provided ticketing assistance.
Administrative Assistant
VIZA Group Commercial Real Estate
New York, New York
07.2014 - 02.2015
- Maintained and updated corporate databases, ensuring data accuracy
- Managed scheduling, documentation, and logistical support for executive meetings
- Served as a liaison between clients and executives, handling correspondence in both Russian and English
- Assisted in event planning and coordination of speaking engagements
- Oversaw office expenses, invoicing, and budget planning
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Conducted research on various topics as requested by management.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Executive Assistant
Dr. Adrian Sangeorzan OB-GYN Practice
01.2012 - 06.2014
- Managed scheduling, correspondence, and document organization for medical staff
- Processed insurance claims and maintained patient records with confidentiality
- Planned meetings, controlled budget expenses, and coordinated administrative operations
- Guided, mentored, and trained administrative personnel to enhance efficiency
- Handled confidential information with discretion and integrity.
- Greeted visitors warmly upon arrival at the office premises.
Education
Bachelor's Degree - Economics & Finance
Russian-Tajik University
Business & Technology Certification -
Microsoft Career Institute
English Language Certification -
Kaplan Language Program
Skills
- Executive Support & Personal Assistance
- Banking relationship management
- Account openings
- Check cashing and withdrawals
- Strategic Calendar & Travel Coordination
- Bilingual Communication (Russian & English)
- Professional Correspondence & Document Translation
- Confidential Document Handling & Data Security
- Expense Management & Financial Administration
- Event Coordination & Speaking Engagement Logistics
- High-Level Client Relations & Professional Communication
- Process Optimization & Time Management
- Microsoft Office Suite & Google Workspace
Websites
Languages
Russian
Native/ Bilingual
English
Professional
Accomplishments
- Top Performer, Chase| Exceeded Targets in Customer Satisfaction
- Customer Service Recognition, TAP| Exceptional Support in Peak-Season
Timeline
Associate Banker
JPMorgan Chase Bank
08.2022 - 12.2024
Customer Associate
Hudson Group
03.2016 - 11.2017
Airline Ticket Agent
TAP Portugal
02.2015 - 03.2016
Administrative Assistant
VIZA Group Commercial Real Estate
07.2014 - 02.2015
Executive Assistant
Dr. Adrian Sangeorzan OB-GYN Practice
01.2012 - 06.2014
Bachelor's Degree - Economics & Finance
Russian-Tajik University
Business & Technology Certification -
Microsoft Career Institute
English Language Certification -
Kaplan Language Program
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