Elena Ilena
Summary
Accomplished CEO of A Plus Senior Placement Agency and former Loan Officer at Flagstaff Mortgage, I have a proven track record of operational excellence and strategic visioning. I am well versed in problem-solving, communication and interpersonal skills.
Furthermore, I am proficient in crisis management and financial acumen and have successfully enhanced brand reputation to provide customer satisfaction, foster strong business relationships and achieve significant company growth. Lastly, I have proven ability to identify client needs and resolve conflicts with a positive attitude and passion for providing high-quality advice and guidance to clients.
Overview
32
32
years of professional experience
Work History
CEO of A Plus Senior Placement
Self Employed
01.2007 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Fostered strong relationships with industry partners to expand business opportunities.
Loan Officer
Flagstaff Mortgage
04.1996 - 09.2008
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Hemodialysis Technician
Outpatient Hemodialysis Clinic
02.1992 - 12.1995
- Responded to dialysis-related emergency situations under nurse supervision.
- Obtained patient's blood samples via access site or dialysis lines.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Participated in technical and clinical competency reviews to maintain dialysis treatment skill level.
Education
Chadsey High School
Detroit, MI1992
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Crisis Management
- Financial Acumen
- Customer Relations
- Business Administration
- Contract Negotiation
- Proficient Communicator
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Timeline
CEO of A Plus Senior Placement
Self Employed
01.2007 - Current
Loan Officer
Flagstaff Mortgage
04.1996 - 09.2008
Hemodialysis Technician
Outpatient Hemodialysis Clinic
02.1992 - 12.1995
Chadsey High School