ELENA IVANOVA
Walpole,MA
Summary
Employee Benefits Specialist highly experienced in client relationship management and process optimization. Enhanced insurance services through strategic collaboration and timely project execution. Increased client satisfaction through effective communication and consulting initiatives.
Overview
14
14
years of professional experience
Work History
Employee Benefits Analyst
Brown & Brown
Dedham, Massachusetts
10.2022 - Current
- Collaborate with employee benefits team, client HR, and vendors to optimize insurance service solutions.
- Analyze financial metrics and utilization data using monthly reports and benchmarks.
- Execute project management tasks to ensure timely delivery of initiatives.
- Enhance client relationships through daily interactions to resolve inquiries and provide support.
- Develop renewal strategies to improve service offerings based on client needs.
- Maintain relationships across all organizational levels to facilitate effective communication.
Plan Administration - Senior Analyst III
Mercer
Norwood, MA
07.2017 - 10.2022
- Manage administrative, case management responsibilities, as well as data processing activities, on a daily basis.
- Monitor project schedules to ensure timelines and deliverables are met, and notify the project manager or client if timelines are in jeopardy.
- Use a sophisticated database of tools, including SAP and Salesforce, to set up a client’s healthcare and group benefits database; define data fields, import data, design screens, and create queries, and reports.
- Build manual deduction records.
- Serve as the primary liaison between the client and multiple internal groups to clarify goals, and meet standards and deadlines.
- Significantly lower case volume during peak business times.
- Generate audits and reports regularly for clients and carriers.
- Perform client acceptance (UAT) testing.
Benefits Consultant
Mercer
Norwood, MA
07.2015 - 01.2017
- Utilize various systems to consult employees about employer offered health and life benefits
- Communicate with carriers regarding employee benefits, file feed status, and claims
- Escalate and monitor various research cases while following up with employee until resolution
Periodicals Assistant
Framingham State University, Henry Whittemore Library
Framingham, MA
01.2012 - 05.2015
- Locate diverse materials and periodicals for students using library data bases and computer programs
- Inform students and faculty regarding research methods and numerous sources to complement study and classroom information
- Provide effective and informative answers using clear and precise communication
Assistant Manager
Gypsy Boutique
Walpole, MA
06.2013 - 01.2015
- Work closely with customers to understand needs and resolve diverse issues.
- Collaborate with store manager to develop strategies for achieving sales and profit goals.
- Maintain inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
B.A. - Arts in Psychology
Framingham State University
05.2015
Skills
- Verbal and written communication
- Microsoft Office Suite
- Data analysis and reporting
- Client relationship management
- Team collaboration
- Regulatory compliance
- Process improvement
- Project management
- Benefits strategy
- Active life and health licenses
Languages
Timeline
Employee Benefits Analyst
Brown & Brown
10.2022 - Current
Plan Administration - Senior Analyst III
Mercer
07.2017 - 10.2022
Benefits Consultant
Mercer
07.2015 - 01.2017
Assistant Manager
Gypsy Boutique
06.2013 - 01.2015
Periodicals Assistant
Framingham State University, Henry Whittemore Library
01.2012 - 05.2015
B.A. - Arts in Psychology
Framingham State University