Elena Del Consuelo Kedziora
FPO,AP
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker eager to secure entry-level position in the Human Resource Field. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Senior Claims Associate
State Farm Mutual Automobile Insurance Co.
12.1998 - 11.2018
- Facilitated handling of legal claims in compliance with a variety of United States (U.S.) and Mexican law.
- Provided administrative liaison services and support to U.S. Consulate and Mexican Government agencies.
- Prepared technical documents in accordance with vendor procurement and management requirements established by human resources.
- Maintained international working relationships with Mexican vendors and federal agency personnel.
- Translated legal and claims documents (English and Spanish).
- Supported U.S and international customers with processing of claims in a difficult regulatory environment and communicated status of pending actions.
- Managed office equipment procurement, troubleshooting, and basic IT services.
- Researched and streamlined supply management and procurement coordination.
- Enabled coding of medical bills for data entry and processing.
- Analyzed, assembled, and supplied summary budget reports and figures for program awareness to company leadership utilizing various computer software programs such as Microsoft Excel and Microsoft Access.
- Designed, implemented, and maintained Fortune 500 corporate database with a variety of legal and accounting figures.
- Maintained fleet vehicle mileage, reservations, and maintenance database.
- Created and implemented training and educational materials for oral and written presentations to a variety of State Farm subsidiaries.
- Provided notary services, including powers of attorney, to Mexican and U.S agencies and customers.
- Scheduled and reserved travel obligations such as hotel and airlines.
- Managed and maintained document timelines and communicated timeline purges or updates to management and employees.
- Posted payments to accounts and maintained records.
- Processed and approved payroll timesheets
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Coordinated employee training programs to improve productivity and performance.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Set up orientations and initial training for new employees.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Helped employees register for benefits programs using online portals.
- Assisted direct manager in recruitment, interviews, and selection process for new hires.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Arts - Department of Psychology
University of Guam
Mangilao, GU05.2023
Skills
- Teamwork and Collaboration
- Reporting skills
- Training facilitation
- Microsoft Office
- Billing Software
- Investigative abilities
- Stress Tolerance
- Attention to Detail
- Excellent administrative abilities
- Coordinating Training Materials
- Background Checks
Conference Presentations
- Kedziora, Elena. Mexico Referral Unit Functions and Available Assistance. Various State Farm subsidiaries. (Multiple years)
- Kedziora, Elena. Auto Claims Fraud and Mexico. Various State Farm subsidiaries. (Multiple years)
Awards
- Received a Circle of Excellence award recognition for outstanding internal and external customer service at State Farm Insurance. (2007)
- Continuously received high performance reviews and salary awards during yearly assessments at State Farm Insurance.
References
- Josephine Wolff, State Farm Mutual Automobile Insurance Company, Mexico Referral Unit, 8989 Rio San Diego Dr., San Diego, 619-278-4126, Josephine.wolff.cb2q@statefarm.com
- Jackie Carlin, El Cajon, CA, 92021, 619-504-7737, Jackiecarlin329@yahoo.com
- Katie Williams, San Diego, CA, 92120, 619-818-2391, Kate.katerock@gmail.com
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Claims Associate
State Farm Mutual Automobile Insurance Co.
12.1998 - 11.2018
Bachelor of Arts - Department of Psychology
University of Guam
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