Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Elena Kerr

Yukon

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Regional General Manager

Aston Management Companies- Marriott
Oklahoma City
01.2024 - Current
  • Analyzed market data to identify trends in occupancy rates, pricing strategies.
  • Reviewed financial statements and reports to assess operational performance against budget targets.
  • Evaluated job performance of staff members on an ongoing basis using established criteria.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Created and maintained relationships with key customers in the region.
  • Identified new business opportunities through market research and industry trends.
  • Developed annual budgets for each district within the region.
  • Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.

General Manager

Kinseth Hospitality Companies-Marriott
Oklahoma City
11.2022 - 01.2024
  • Performed administrative tasks such as payroll processing or updating employee records.
  • Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
  • Collaborated with sales team on special promotions or packages for guests.
  • Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
  • Managed labor and property expenses to achieve maximum flow-thru to bottom line.
  • Managed budgeting and financial planning, including cost control measures to maximize profitability.

Executive Sales Manager

Diamond Hospitality-Wyndham
Rapid City
12.2020 - 11.2022
  • Identified opportunities to expand business through new customers or additional services offered.
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.
  • Identified and developed new markets for products or services.
  • Generated reports of weekly, monthly, quarterly sales activity.
  • Developed promotional materials for special events or packages offered by the hotel.
  • Conducted market research and reported on competitors.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Marketing Assistant

Seven days premium-Germany
Munich
09.2018 - 11.2019
  • Assisted with the development and implementation of marketing campaigns.
  • Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.
  • Conducted market research to identify potential customer segments and target markets.
  • Organized photo shoots related to product launches or special promotions when necessary.
  • Provided administrative support to the Marketing Manager on a daily basis.
  • Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
  • Updated web pages and social media profiles to reflect proactive strategies and engage customers.
  • Assisted with the preparation and budget tracking of marketing plans.

Education

Hospitality Administration And Management

KTS
Villach, Austria
05-2019

Bachelor of Science - Software Engineering

Western Governors University
Salt Lake City, UT

Skills

  • Budget management
  • Employee training
  • Profit maximization
  • Sales leadership
  • Sales management
  • P&L Administration
  • Business strategy
  • MySQL
  • Code development
  • Scripting languages: PHP, python, javascript
  • Testing and debugging
  • Frontend development
  • Backend development
  • Version control
  • Employee performance reviews
  • Hotel management
  • Hotel marketing
  • Food and beverage operations

Languages

Italian
Limited
Spanish
Limited
Serbian
Native/ Bilingual
German
Full Professional
English
Native/ Bilingual

Certification

  • AWS Cloud Practitioner
  • CompTia-Project+
  • TIL®*^ Foundation Certification
  • Marketing : Taking Guess Work Out of Creating Marketing Plan

References

References available upon request.

Timeline

Regional General Manager

Aston Management Companies- Marriott
01.2024 - Current

General Manager

Kinseth Hospitality Companies-Marriott
11.2022 - 01.2024

Executive Sales Manager

Diamond Hospitality-Wyndham
12.2020 - 11.2022

Marketing Assistant

Seven days premium-Germany
09.2018 - 11.2019

Hospitality Administration And Management

KTS

Bachelor of Science - Software Engineering

Western Governors University

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