Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Elena Kirksey

New York,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience
1998
1998
years of post-secondary education

Work History

MAC Dillards selling makeup

MAC Cosmetics
Metairie, LA
05.2021 - 12.2024
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Walgreens

General manager
Metairie, LA
09.2006 - 08.2012
  • Working the cashier as well as the pharmacy. Did stock. Cleaned the store
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed household errands and other essential duties.

General Manager

Rally’s
Metairie, Louisiana
08.1996 - 08.2005
  • Oversaw daily operations and ensured compliance with company standards.
  • Managed team performance and provided training to enhance skills.
  • Implemented cost control measures to optimize operational efficiency.
  • Developed and enforced policies to maintain a safe work environment.
  • Coordinated inventory management and supply chain logistics effectively.
  • Cultivated positive relationships with customers to promote service excellence.
  • Analyzed sales data to inform strategic decision-making processes.
  • Led staff meetings to communicate goals and encourage teamwork.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Education

Graceking High School
Metairie, Louisiana

Some College (No Degree) - Cosmetology

John Jay Beauty College
Metairie, LA

Skills

  • Customer service
  • Visual merchandising
  • Team building
  • Inventory management
  • Employee training
  • Conflict resolution
  • Problem solving
  • Time management
  • Cross-functional collaboration
  • Sales analysis

Languages

English
Full Professional

Affiliations

  • I love to read books and do makeup and nails and hair

Timeline

MAC Dillards selling makeup

MAC Cosmetics
05.2021 - 12.2024

Walgreens

General manager
09.2006 - 08.2012

General Manager

Rally’s
08.1996 - 08.2005

Graceking High School

Some College (No Degree) - Cosmetology

John Jay Beauty College

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