ELENA KLEMAN
Fort Atkinson
Summary
Experienced with team leadership, customer service, and operational management. Utilizes effective communication and problem-solving skills to enhance team performance. Track record of maintaining high standards in food safety and quality.
Overview
4
4
years of professional experience
Work History
Certified Training Food Service Leader
Kwik Trip
08.2023 - Current
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Supervised and trained personnel in high-quality operations.
- Interacted with guests per day regarding inquiries and complaints, resulting in positive guest feedback.
- Prepared in-store analytics on wastage, guest turnover, product matrix distribution and labor.
Assistant Food Service Leader
Kwik Trip
01.2021 - Current
- Established standards for personnel performance and customer service
- Review procedures and operational challenges to uncover service and safety improvements
- Monitor food preparation and presentation to enforce adherence to portion sizes and quality standards
- Maintained food and equipment inventories to support business demand
- Analyze sales reports and customer feedback to inform menu revisions and seasonal promotions
- Base on anticipated number of guests, nutritional value, palatability, popularity and costs
- Estimate Food and beverage consumption to determine purchasing requirements
Education
Leadership Development - Business Administration
GATEWAY TECHNICAL COLLEGE
Fort Atkinson, WI04.2023
High School Diploma -
FORT ATKINSON HIGH SCHOOL
Fort Atkinson, WI06.2019
Skills
- Hard worker
- Problem solver
- Multitasking
- Food safety
- Inventory management
- Staff training
- Performance standards
- Team leadership
- Effective communication
- Conflict resolution
- Problem solving
- Motivational leadership
- Waste reduction strategies
Timeline
Certified Training Food Service Leader
Kwik Trip
08.2023 - Current
Assistant Food Service Leader
Kwik Trip
01.2021 - Current
High School Diploma -
FORT ATKINSON HIGH SCHOOL
Leadership Development - Business Administration
GATEWAY TECHNICAL COLLEGE
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