Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elena LaGiglio

Chicago,IL

Summary


Goal-oriented Mortgage servicing well-versed in motivating and overseeing personnel to enhance fund performance, increase client satisfaction and enable sustained growth. Proficient in leading sales and marketing strategy development with results-driven and dedicated mentality. Seek to bring expertise to new role with room for advancement. 30+yrs. Exp.

Overview

35
35
years of professional experience

Work History

Portfolio Administrator

IHDA
08.2014 - 03.2025
  • Continuously pursued professional development opportunities to enhance my skills as a Portfolio Administrator, staying current on industry trends and standards.
  • Enhanced portfolio performance by diligently monitoring and rebalancing assets according to client goals and risk tolerances.
  • Managed relationships with custodians, brokers, and other external service providers to ensure seamless client experience.
  • Participated in client meetings as a subject matter expert on portfolio administration topics, enhancing customer trust in our team''s expertise.

Collections Manager

Lakewood Homes
09.2000 - 06.2014
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Oversaw daily posting of payments to customer accounts.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
  • Contacted customers to discuss late payments and options for remitting amounts due.

Collections Supervisor

Abn Amro
06.1990 - 08.2000
  • Enhanced collections efficiency by implementing and monitoring strategic collections plans.
  • Mentored junior staff members on best practices in debt collection techniques and procedures.
  • Improved team productivity through ongoing coaching, training, and performance evaluations.
  • Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.

Education

Certificate - Tourism And Travel Management

Triton College
River Grove, IL
01-2001

Skills

  • Reconciliation
  • Microsoft office
  • Portfolio management
  • Portfolio optimization

Languages

Italian
Professional Working

Timeline

Portfolio Administrator

IHDA
08.2014 - 03.2025

Collections Manager

Lakewood Homes
09.2000 - 06.2014

Collections Supervisor

Abn Amro
06.1990 - 08.2000

Certificate - Tourism And Travel Management

Triton College

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Elena LaGiglio