Elena Lemus
Arlington,VA
Summary
Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Self-motivated and experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Swing Manager
McDonald's
Arlington, VA
01.2024 - Current
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Supervised floor operations during peak hours of business activity.
- Performed daily cash register reconciliations and deposits.
- Provided guidance on proper use of POS systems for efficient checkout times.
- Trained new employees on company policies and procedures.
- Developed strategies to increase customer satisfaction and sales.
- Conducted inventory audits to ensure accuracy of stock levels.
- Monitored product quality and safety standards.
- Analyzed customer feedback surveys to identify areas of improvement.
- Monitored employee performance in order to give guests positive and high-quality service at every visit.
- Maintained control of shift operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Front Desk Receptionist
Columbia Pike Chiropractic
Arlington, VA
12.2022 - 05.2025
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Cashier
McDonald's
Arlington, VA
06.2021 - 01.2024
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
Education
High School Diploma -
Washington Liberty High School
Arlington, VA05-2023
Bachelor of Science - Criminology, Law And Society
George Mason University
Fairfax, VASkills
- POS system knowledge
- Waste Reduction
- Staff recruitment
- Employee Training
- Quality Assurance
- Health and Safety Regulations
- FLUENT IN SPANISH
- FLUENT IN ENGLISH
- Verbal and written communication
- Cultural Awareness
- Cultural understanding
- Client Services
Certification
- ServSafe Food Handler
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Certified Swing Manager
McDonald's
01.2024 - Current
Front Desk Receptionist
Columbia Pike Chiropractic
12.2022 - 05.2025
Cashier
McDonald's
06.2021 - 01.2024
High School Diploma -
Washington Liberty High School
Bachelor of Science - Criminology, Law And Society
George Mason University
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