Elena Leon
Homestead,FL
Overview
12
12
years of professional experience
Work History
Commission Specialist
Alcora Corp.
Doral, FL
10.2017 - Current
- Creating accounts/ dispensing funds across 12 countries
- Pulling audit reports and preparing them as well as searching for differences within the program
- Answering emails & commissions case inquiries
- Windows Teams was used as communication on hybrid schedule
- Worked annually on tax forms such as 1099's, T4A's, preparing them for accounting or track 1099 program
- Verifying identification numbers
- (SSN SIN, ABN
- ITIN's, ETC..) Running programs on a monthly and weekly basis for payouts
- Assisting with FAQ's and SOP's
- Geniality with upline and downline corrections/ keeping a log
- Garnishment across 9 countries / levy's
- Reporting and follow ups
- Applying withholds if necessary and reporting them
- Logging them daily
- Employee verification and responding to employers
- IRS reporting
- Working with A.R
- Ledgers and adjusting credit & debit on account
- Assisting with compensation plan adjustment
- Volume (point) adjusting towards trip reports
- Working directly with executives on a daily basis
- Creating team or individual meetings
- Project assisting
- Running multiple systems at once
- Working country change requests
- Updating clients personal profile information
- Assisting with monthly and weekly bonuses / payouts
- Training fellow employees on SOP's
- Assisting manager with escalations from Millionaire accounts
- Informing clients on total recognizable amount earned in commissions
- Working with various departments at once ( business intelligence, risk, compliance, and commissions)
Senior executive director support specialist
Alcora Corp. Monat Global
Doral, FL
10.2017 - Current
- Started off as a VIP representative, got promoted to Market Partner care rep within 3 months
- Then promoted to SED Support specialist
- White glove customer service and account management
- Giving amazing customer service to all client's weather VIP, MP, Directors, & SED's
- Would handle up to 20-40 calls or more within a day
- When promoted I dealt with Directors / founders of the company, executives
- They are the main clients that started Monat Global
- Placing orders ranging from $32-$1000
- Solving cases that dealt with their accounts, IT, commissions, refunds etc
- Following up with clients regarding cases
- Want to make sure the client would have the situation resolved and would get the answer to any concern
- Signing up new clients via phone or email
- Answering emails / sending emails to various departments
- Communicating all day via outlook to make sure accounts are up to date
- Helping with special projects regarding previous flash sales
- Working with excel spreadsheets
- Inbound calls/ outbound calls if necessary and approved by supervisors
- Working at the end of the month to 12am due to commissions ending
- Informing clients about the products and suggestions regarding their hair type
- BPO support chat, is a chat with all the managers, supervisors, and MP care reps
- Assisting co-workers cases with solutions & making sure they are following correct SOP's
- Live help chats, emails, & escalations
- Removal of SSN from previous accounts
- Monthly report and update with escalations
- Contacting the client within 24-48 hours of inquiry
- Meeting via Skype with new millionaires that have ranked SED
- Assisting with creations of SOP's
- Traveled to Columbus Ohio for company convention
- Critical thinking with team regarding FAQ's
- New website troubleshooting before launch
- To take online courses offered by Alcoa University
- Assisted during hurricane season from home using work laptop
- Assisted with giving back in Alcoa's gratitude events, feeding the less fortunate, giving children school products & gifts during holiday season
- Creating an ala carte account management for Million Dollar Club clients
Customer Service Representative
CEDA Orthopedics
Miami, FL
03.2017 - 06.2017
- Giving great customer service to all of the current patients & new incoming patients making sure their first time is great
- Answering questions / Informing clinic hours & recommendations for helping any pain they might be in
- Offering Transportation to & from clinic (Every morning calling patients scheduled for transportation)
- Entering data while on inbound & outbound calls
- Resolving any problem, a patient may have regarding their case
- Speaking with attorneys and keeping up with their clients
- Speaking with insurance and informing if their client is a current patient
- Keeping a daily log for every patient
- Entering as much information about their progress into the system while reading over previous notes
- Outlook
- Word
- Follow up calls once a week to every customer
- Keep up with new policies & updates
- HIPAA
Lead Youth Care Worker
CHSI/ Vighter Medical Group, LLC
Homestead, FL
01.2016 - 03.2017
- Position that depends on the number of children entering the country
- Dealing with children that have be sold into Slavery, under age sex trafficking, or running away from home due to personal reasons and have crossed into U.S
- I watch over them making sure they are safe during their stay at the shelter until their safe & timely release
- CPI certified, CPR certified, TTAUCS certified, Blood Borne Pathogens Certified
- Following a schedule making sure the children have eaten at meal times as well as get to see their counselors & doctors when needed
- Making sure they stay entertained in a safe manner
- Writing out documentations weather an accident has occurred in the facility or the child has informed me of something their clinician or doctor must know regarding their journey to the U.S
- Helped prepare the facility for their arrival
- Preparing offices / dormitories / dining hall / screening areas
- Writing out SIR's (significant accident report) and handing them in to the supervisor
- Being tailored to each child's need while maintaining boundaries and following protocol
- Doing OT (over time) in case of emergencies
- Being a LYCW had to be in control of all the youth care workers keeping track of their charts
- Following up with them every 15-30 minutes depending on the amount of U.C's
- Informing supervisors of current activity & whereabouts of U.C's
Customer Care Representative
Dr. Luis Hines & Associates
Miami, FL
01.2015 - 05.2015
- Making appointments with new and recent patients
- Answering calls and returning phone calls
- High call Volume throughout the day
- Entering personal information of patients into the system during a phone call
- Answering questions & giving general information to new or recent patients
- Working closely with the psychologists & psychiatrist
- Handled the front reception a couple of times
- Receiving co-pays and preparing their file for the Dr.'s
- Filing and organizing patients records
- Reviewing insurance information of incoming patient
- Maintaining a clean work area
- Learning a bit of every position within the office
- Maintaining a clean business attire appearance for the patients
- Receiving messages for Dr.'s and handing out missed calls log
- Maintaining a daily call log
- Making sure prescriptions are up to date
Administration assistant / Receptionist
Ocean across INC
Miami, FL
03.2012 - 11.2014
- Customer Service, answering questions or helping them reach our location
- Quick books
- Placing orders, invoices, entering data
- Helping interior designers and contractors choose merchandise
- Contacting clients for information towards orders or product
- Answering the phone and directing calls
- High Call rate throughout the day
- Filing documents
- Owners personal filing
- Making sure everything was placed in order by date
- Maintaining the work areas clean
- Sorting mail
- Receiving Merchandise at warehouse when workers weren't present
- Tracking orders
- Opened and closed the store
- Using Microsoft Outlook
- Sending out emails and answering client's emails, I was constantly monitoring if a new email came in and would forward it to who it was for in the office
- Ran errands for the owner
- Did a couple of deliveries for clients
- Drove from our warehouse to our client's house to make a delivery when co-worker wasn't present
- Requesting samples from numerous companies
- Contacted numerous companies regarding orders
- Having to negotiate with companies to be able to show their line of merchandise in the showroom
- Responsible for maintaining sample releases
- Calling clients to follow up with samples
Education
Bachelor of Arts - General Studies
Keiser University
02.2016
Associate of Science in Business Administration -
Fortis College
10.2012
South Dade Senior High
06.2010
Skills
- 10 years in customer service / high end client account management
- Fluent bilingual
- Microsoft Word
- Microsoft outlook
- Excel
- Power-point
- Excellent communication
- Interpersonal skills
- Strong leadership skills
- Organized work space
- Fast learner
- Detailed oriented
- Very creative
- Great at multitasking
- Very Independent
- CPI Certified& CPR Certified
- Knowledge in program running such as Data Trax, Med iSOFT, IN contact, call tracking, VIBE & Slatwall website, IRS portal, ETC (9 years)
- Software Report Auditing
Timeline
Commission Specialist
Alcora Corp.
10.2017 - Current
Senior executive director support specialist
Alcora Corp. Monat Global
10.2017 - Current
Customer Service Representative
CEDA Orthopedics
03.2017 - 06.2017
Lead Youth Care Worker
CHSI/ Vighter Medical Group, LLC
01.2016 - 03.2017
Customer Care Representative
Dr. Luis Hines & Associates
01.2015 - 05.2015
Administration assistant / Receptionist
Ocean across INC
03.2012 - 11.2014
Bachelor of Arts - General Studies
Keiser University
Associate of Science in Business Administration -
Fortis College
South Dade Senior High