Elena Lupo
Levittown,NY
Summary
Dedicated Medical Office Manager with a focus on customer service and task delegation. Ensures patient satisfaction by managing scheduling, registration, and financial counseling. Highly organized with a talent for creating comprehensive filing systems.
Overview
23
23
years of professional experience
Work History
Medical Office Manager
Alan J Cantor DPM
East Meadow, NY
01.2002 - 02.2010
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Coordinated with insurance companies to verify coverage of services rendered.
Cashier/Human Resources Assistant
Caldor Department Store
Levittown, NY
09.1996 - 01.2002
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Monitored timekeeping records for accuracy and completeness.
- Reviewed resumes submitted by applicants for open positions.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Prepared and set up new employee orientations.
- Handled confidential information with discretion and integrity.
ER Registration Clerk
Long sland Jewish Hospital
New Hyde Park, NY
08.1987 - 06.1993
- Worked collaboratively with medical staff to ensure accuracy in patient registrations.
- Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members.
- Performed pre-registration activities for scheduled appointments.
- Assisted in maintaining a safe environment by following safety protocols at all times.
- Filed appropriate documentation in accordance with established procedures.
- Processed release of information requests as required by law or regulation.
- Maintained confidentiality of protected health information according HIPAA guidelines.
- Provided support for other departments when needed during peak times such as admissions and discharges.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ordered and maintained supply inventory for medical office.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
Education
Some College (No Degree) - Liberal Arts
Queens College
Flushing, NYSkills
- Insurance Eligibility and Verification
- Strong Work Ethic
- Staff Scheduling
- Budget Control
- Team Leadership
- Medical Practice Operations
- Inventory Maintenance
- Financial Administration
- Human Resources
Affiliations
I am a very organized homemaker, maintain my household and handle different aspects of everyday living.
Custom
- volunteer for Levittown Fire Dept for 23 years, my responsibility's were many,treasurer for 15 years. Trustee for 5years. Help organize many fund raisers and I am still an active member.
References
References available upon request.
Timeline
Medical Office Manager
Alan J Cantor DPM
01.2002 - 02.2010
Cashier/Human Resources Assistant
Caldor Department Store
09.1996 - 01.2002
ER Registration Clerk
Long sland Jewish Hospital
08.1987 - 06.1993
Some College (No Degree) - Liberal Arts
Queens College
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