Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elena Machado

Bradenton,FL

Summary

Personable and driven flight attendant celebrating over two years of aviation experience. Motivated everyday to combine talents in professional communication and task prioritization to provide safe and on time departures. Believes in the value of, and potential for loyal company-patron relationships with every guest interaction. Thrives on helping and working with others.

Attentive, resourceful, punctual, reliable.

Overview

5
5
years of professional experience

Work History

Flight Attendant

Frontier Airlines
Tampa, FL
11.2021 - Current
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Delivered onboard customer service including food and beverage service.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Responded to medical emergencies as needed during flights.
  • Inventoried aircraft amenities and completed order list for turnaround.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Provided assistance to disabled passengers when necessary.

Server/Crew Shift Leader

Tibby's New Orleans Kitchen
Tampa, FL
04.2019 - 08.2022
  • Introduces the menu, informs of specials
  • Makes food and drink recommendations to guests discerned tastes and dietary restrictions
  • Takes orders and enters them into a POS system
  • Runs food or drinks to the tables as needed
  • Periodically checks to ensure guests are fully accommodated for and drinks are full
  • Assigns side work tasks to crew and checks that they are completed correctly
  • Shares responsibility of side work tasks, and facility cleaning
  • Deescalates guest issues
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Followed health safety guidelines when preparing and serving food products.

Education

Some College (No Degree) -

State College of Florida, Manatee-Sarasota
Bradenton, FL

Skills

  • Reliability and punctuality
  • Crew Coordination
  • Team Oversight
  • Emergency Procedures
  • Guest Services
  • Professional Appearance
  • Cleanliness and sanitation
  • Conflict Mediation
  • Special Needs Assistance
  • Time Management
  • Passenger Needs Assessment
  • Organizational Skills
  • Adaptability
  • Problem-solving abilities
  • Attention to Detail
  • Task Prioritization
  • Training and Development
  • Inventory supplies
  • Airline Policies
  • Decision-Making

Languages

Spanish
Limited
Portuguese
Limited

Timeline

Flight Attendant

Frontier Airlines
11.2021 - Current

Server/Crew Shift Leader

Tibby's New Orleans Kitchen
04.2019 - 08.2022

Some College (No Degree) -

State College of Florida, Manatee-Sarasota

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Elena Machado