Elena Mahoney
Fairbanks,AK
Overview
10
10
years of professional experience
Work History
Administrative Generalist IV
University of Alaska Fairbanks
07.2023 - Current
- Course scheduling for Fall, Spring, and Summer semesters
- Creating and maintaining student rosters for each discipline
- Fiscal purchase reconciliation and budget management
- Working with vendors to set up contracts and payment for services
- Overseeing admission to all Music Department events
- Create honorariums and purchase orders for performers
- Monthly newsletter creation and distribution
- Meeting organization and contribution
- Outreach to donors
- Music Community School financial processing and outreach
- Maintenance of Faculty syllabi as it relates to course creation
- Course Catalog updating
- Audition and jury scheduling for students
- Organizing practice times for students to utilize in their designated practice space
- Cancellation of zero enrollment or low enrollment courses
- Trained on credit card processing for events and recitals
- Monthly newsletter creation and disbursement
- Supervisor to student assistant
- Supervisory roles including time sheet approval, training, and task assignments
Manufacturing Technician
Fujifilm, Inc.
12.2022 - 04.2023
- Assisted with operational, quality, and safety reviews
- Sampled and tested production material
- Operated manual and automated heavy equipment in support of job functions
- Accurately followed intricate standard operating procedures
- Communicated equipment status and outages to supervisors to ensure correct and safe operation
- Assisted maintenance in troubleshooting and operated equipment to for repair activities
Schedule One Operator
ZF, Inc.
04.2021 - 12.2022
- Transfers, stocks, loads/unloads materials for the production lines. These materials may vary by business team: diffusers, holders, retainers, initiators, o-rings, end caps, sleeves, canisters, filters, tubes, disks, foil seals, springs, support barrels, shorting clips, labels and generant
- Operates machinery and equipment where operations allow minor operator latitude as to method of production or process
- May check, correct or perform rework of inflators
- Performs quality procedures/audits including dimensional checks as required; performs visual
- inspection of completed inflators and other parts
- Performs traceability activities to ensure accurate tracking of product/materials.
- Participates in general housekeeping (5S) duties in the work area
- Completes end-of-shift and other required paperwork required for documentation processes
- Performs general preventative maintenance tasks on area equipment
- Rotates through various stations in the area
- Conducts on-the-job training for newly hired and/or transferred employees
- May cross-train into other production areas to provide support to those areas
- Informs appropriate personnel of materials and equipment problems
- Participates in meetings to resolve production issues, and interfaces with other shifts and support groups as needed
Customer Service Representative
Keap, Inc.
10.2018 - 04.2021
- Actively participate and contribute to a growing knowledge network to improve our effectiveness as a team and improve the resources available to our customers
- Handle inbound calls and chats from customers with the intent of answering questions, teaching best practices, or troubleshooting issues
- Create delightful customer relationships which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments
Executive Assistant
Pacific Lake Capital
03.2018 - 10.2018
- Created and maintained multiple websites for different lines of business
- Reaching out to vendors, locations, and accommodations for upcoming acts
- Varied amount of executive assistant duties including: Email correspondence and server troubleshooting, creation of proposals, outbound phone calls and meetings with potential clients
Professional Web Services/Productivity/Sales Suppo
GoDaddy, Inc.
01.2017 - 03.2018
- Consulting with customers on their business and email needs
- Technical support ranging from general account issues to more extensive email difficulties
- Use of specific tools to access customers exchange control panel to fulfill additional tasks such as message tracing
- Maintaining a CSS score of 9 or higher consistently
- Resolving issues related to GoDaddy Workspace Email, Hosted Exchange, SmartLine and Microsoft Office 365 Products
- Manage customer accounts through consultation and needs based conversations
- Selling and explaining the vital benefits of GoDaddy products and services
- Answer questions and troubleshoot issues related to customers’ accounts, billing, and products
- Provide technical support for a wide range of customer concerns.
- Building rapport and reaching out to other departments for additional assistance and knowledge growth
- Organize inbound calls from new and existing customers to best determine the course of action that must be taken
- Gained knowledge of internal systems as well as helpful tools to assist with IP lookup, domain information, email inbox parameters (such as PODS), zone audit tools, toolzilla, and CRM
- Able to maintain and upbeat attitude to assist with the customers issue and work on the issue at hand
- CSS scores and surveys reveal a favorable response to approach and concern for the customers well-being
Customer Service Analyst
Apollo Group/University of Phoenix
11.2014 - 01.2017
- Worked through student interactions with the goal of maintaining and increasing student satisfaction and student retention
- Demonstrated functional and technical skills necessary to control a conversation and solicit answers necessary to properly decision calls
- Encouraged students to provide further information to determine when and where calls need to be routed for purposes of additional information or escalated issues. This includes promptly identifying and directing escalated problems or issues to management to ensure customer satisfaction with problem resolution
- Maintained top rank status within the department for the extent of employment
- Demonstrated ability to work as a team player while interfacing with other departments in a changing environment.
- Created and maintained accurate documentation of technical activities to capture historical transactions and track information for incident and problem management purposes
- Tracked incident and problem tickets using a service management tool to ensure proper resolution, end user notification and ticket closure.
- Assist end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems
- Maintained and increased professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks, and participating in available training
Education
University of Alaska Fairbanks
Fairbanks, AZ02.2025
Argosy University
08.2012
Associate of Arts -
Mesa Community College
Mesa, AZ01-2006
Skills
- Administrative Assistant
- Production Operator
- Customer Service
- Technical Support
- Financial Aid Processing
- Banking
Languages
English
Full Professional
Russian
Professional Working
Timeline
Administrative Generalist IV
University of Alaska Fairbanks
07.2023 - Current
Manufacturing Technician
Fujifilm, Inc.
12.2022 - 04.2023
Schedule One Operator
ZF, Inc.
04.2021 - 12.2022
Customer Service Representative
Keap, Inc.
10.2018 - 04.2021
Executive Assistant
Pacific Lake Capital
03.2018 - 10.2018
Professional Web Services/Productivity/Sales Suppo
GoDaddy, Inc.
01.2017 - 03.2018
Customer Service Analyst
Apollo Group/University of Phoenix
11.2014 - 01.2017
Argosy University
University of Alaska Fairbanks
Associate of Arts -
Mesa Community College
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