Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Elena Mai

Happy Valley

Summary

Experienced with working with multiple different HRIS / payroll software, & excel. My daily work includes pulling their year-to-date payroll data, reviewing employee info, taxes, and earnings, and making sure everything is set up correctly for filings. I spend a lot of time reconciling data so it matches what’s been reported, and I work through multi-state payroll taxes, benefits, and deductions to make sure everything is accurate going forward.

Overview

8
8
years of professional experience

Work History

Payroll Tax Specialist III, Data Implementation

Toast Inc
01.2023 - Current
  • Perform detailed reviews of payroll data during client onboarding, identifying discrepancies in wages, taxes, and deductions before system setup and filings.
  • Support multi-state payroll compliance, including tax setup and validation across all 50 states.
  • Audit pre-payroll data to ensure alignment with tax regulations and filing requirements.
  • As a level three, I partner with internal teams to resolve data inconsistencies and improve onboarding accuracy and processes. Contribute to process improvements by identifying recurring data issues and reducing errors in implementation workflows.
  • Remote

Payroll Specialist, Customer Care

Toast Inc
11.2021 - 01.2023
  • Investigated payroll issues and discrepancies through calls, chat, and casework, resolving errors related to taxes, filings, and system data.
  • Reviewed payroll inputs and employee data to troubleshoot inaccuracies and ensure correct outcomes.
  • Escalated complex payroll and tax issues while coordinating across teams to drive resolution.
  • Remote

Member Services

Jewish Federation of Omaha
Omaha, NE
02.2018 - 09.2022
  • Maintained CRM data and supported reporting on membership activity and trends.
  • Assisted with scheduling, program coordination, and member engagement.
  • Built strong communication skills through daily interaction with members and staff.

Education

Bachelor of Science - Business Administration

University of Nebraska at Omaha
Omaha, Nebraska
08-2021

Skills

  • Payroll Analysis
  • Data Reconciliation
  • Pre-Payroll Review
  • Multi-State Payroll Compliance
  • Payroll Tax
  • Process Improvement
  • HRIS/Payroll Systems
  • Excel
  • Cross-Functional Collaboration

Timeline

Payroll Tax Specialist III, Data Implementation

Toast Inc
01.2023 - Current

Payroll Specialist, Customer Care

Toast Inc
11.2021 - 01.2023

Member Services

Jewish Federation of Omaha
02.2018 - 09.2022

Bachelor of Science - Business Administration

University of Nebraska at Omaha