Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Volunteer
Elena Maldonado

Elena Maldonado

Nike Store Manager
San Diego,CA

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

21
21
years of professional experience

Work History

Store Manager

Converse, Inc
08.2019 - Current
  • Experience with retail operations, budgeting, planning, customer service, sales, and people leadership and management.
  • Experience and ability to provide a high level of customer service in a brand retailer.
  • Proficient in Microsoft Office products and retail business systems.
  • Ability to build, lead with courage and manage high-performing teams.
  • Ability to utilize tools to support conflict resolution and employee coaching and training.
  • Passion for the Converse / Nike Brand

Specialty Sales Manager

Best Buy, Inc
08.2010 - 07.2019
  • Manage the day to day operations of the major and small appliance department including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets.
  • Provide work direction, training and development for a team of Diverse Associates. Monitors Associate skill set achievement.
  • Communicate and coach a team of Diverse Associates to help achieve Company strategy, local business plans and execute SOP.
  • Analyzes and evaluates both financial and Associate performance to develop plans that drive Appliance Department performance and overall Services revenue.
  • Manages the entire store operation while acting as Manager on Duty including: Monitor sales activity, employee productivity, merchandising standards, customer service and processing.
  • Provide direction and management authorization as needed.
  • Resolve complex client/customer issues
  • Review/general management reports as needed.
  • Assists clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we've already sold.
  • Assist the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines.

Co-Manager/Store Manager

Bath & Body Works
01.2007 - 08.2010
  • Accountable for delivering sales plan through effective management/delegation of store and operational tasks and execute tasks as assigned and leadership tasks as delegated by the store manager. This includes: Building High Performing Teams, Selling Effectiveness, Telling the Brand Story & Operational Excellence

Assistant Manager

Foot Locker
02.2004 - 01.2007
  • Coaching and motivating team to drive sales that deliver exceptional customer service.
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with coworkers to provide excellent sales service.
  • Delivering Sales, customer experience, merchandising, visual, and operational expectations.
  • Act as a partner between customers, sales associates and store leadership.
  • Ability to learn and share expertise of products and trends to fit customers needs.
  • Maintain and awareness of all product knowledge, and current or upcoming product / trends.
  • Contribute to a positive and inclusive work environment.

Education

Commercial Industry -

Maestro Ladislao Martinez
Vega Alta, PR
06.1993

A.S. - Mechanical Engineering

South Georgia Tech
Americus, GA

Skills

  • Sales & Operational Management
  • MS Office Proficiency
  • Bilingual
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership and coaching
  • Team development
  • Strategic thinker

Accomplishments

  • Achieved the Top 10 of 1000+ national store ranking within 2 years.
  • Increased sales by 27% by coaching leaders on operational and sales standards. Store achieved a jump in revenue band allowing for promotions within the building.
  • Managed a store that exceeded company expectations in every category during the Q4 quarter.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Manager

Converse, Inc
08.2019 - Current

Specialty Sales Manager

Best Buy, Inc
08.2010 - 07.2019

Co-Manager/Store Manager

Bath & Body Works
01.2007 - 08.2010

Assistant Manager

Foot Locker
02.2004 - 01.2007

A.S. - Mechanical Engineering

South Georgia Tech

Commercial Industry -

Maestro Ladislao Martinez

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