Elena Manou
Newton Highlands,MA
Summary
Compassionate and clinically experienced ophthalmic technician and optician with over 15 years of healthcare experience and a strong foundation in optometry. Currently pursuing a Master of Healthcare Administration (MHA) to enhance leadership skills and strategic insight. Proven ability to deliver exceptional patient care while collaborating effectively within multidisciplinary teams. Eager to leverage extensive clinical expertise and managerial aspirations to transition into a leadership role within the healthcare sector.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IRD Ophthalmic Technician
Mass Eye and Ear Infirmary – Inherited Retinal Disorders
Boston, MA
10.2022 - Current
- Work directly with patients affected by inherited eye diseases such as Retinitis Pigmentosa and Stargardt’s disease.
- Coordinate and conduct advanced ophthalmic tests (ERG, visual fields).
- Participate in research studies and clinical trials; ensure protocol adherence
- Streamlined workflow processes within the clinic to reduce wait times and improve overall operational efficiency.
- Participated in continuous education programs to stay current with advancements in ophthalmic technology and practices.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Handled and uploaded to reading centers test results and respond promptly to queries.
Lead Licensed Optician
LensCrafters
Boston, MA
01.2017 - 01.2022
- Led patient consultations; Progressive lens troubleshooting, contact lens consultations, first time wearer training and contact lens management, complex prescriptions and pediatric patients.
- Trained staff in communication techniques and service quality.
- Provided expert guidance on eyewear selection and fitting to enhance customer satisfaction.
- Collaborated with healthcare professionals to address patient-specific vision care requirements effectively.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
Licensed Optician
The Vision Care
Middleboro, MA
01.2015 - 01.2017
- Handled eyeglass and contact lens prescriptions
- Contact lens fitting and training
- Continued working as a part-time employee beyond 2017 and supported the team to transition to a full lab and retail operations location.
- Trained opticians in the optical lab, to handle multiple tasks, lens edging and completion of orders.
Optometrist – Contact Lens Fitting & Patient Education
Mark Aalen – The Mall Athens
Athens, Greece
01.2013 - 12.2015
- Educated patients about ocular health and treatment options.
- Managed long-term patient relationships; addressed concerns with empathy.
- Introduced new diagnostic tools and trained junior staff.
Education
Masters in Health Care Administration -
MGH Institute of Health Professions
01.2027
Bachelor of Science - Biology
Bridgewater State University
01.2021
Bachelor of Science - Optometry and Ophthalmic Technology
University of Athens
01.2006
Skills
- Good Clinical Practice GCP certified
- Human clinical trials HRA certified
- Vital signs for clinical trials CCRO teams MGH certified
- Working with multidisciplinary team
- Medical history taking & patient education
- Genetic and inherited disease exposure (retinal disorders)
- Visual and diagnostic testing: ERG, visual fields
- Experience with clinical trial protocols
- Patient-centered communication
- Team collaboration with genetic counselors, physicians, and researchers
- Research literacy and scientific inquiry
- Time management and multitasking in clinical settings
- Experience in different departments, glaucoma, cornea, retina at Mass eye and ear Boston campus
- Lead licensed optician, store manager and anchor, trained apprentices and trainees for their certification tests
Accomplishments
- Responsible for testing, tracking, and documenting patient progress at my current position
- Interviewed Clinical trial coordinators from Mass eye and Ear, MGH and Childrens Hospital Boston
- GCP (Good Clinical Practice) certified
- HRA (Human Research Act) and Clinical Trials Ordinance (ClinO) certified
Affiliations
- European Academy of Optometry
- Hellenic Academy of Optometry
- Fighting for Blindness consortium
Certification
- Licensed Dispensing Optician in MA
- Certified Ophthalmic Assistant (COA) – Expires 07/2028
- NCLE Certified (National Contact Lens Examiner) – Expires 10/2026
- ABO Certified (American Board of Opticianry) – Expires 10/2026
- Licensed Optometrist – Greece (Since 2006)
Awards
Recognition for best imaging quality from the Fighting for Blindness Foundation, for my extraordinary work as a technician performing tests pre and postoperative on clinical trial subjects.
Languages
Greek
Native or Bilingual
Timeline
IRD Ophthalmic Technician
Mass Eye and Ear Infirmary – Inherited Retinal Disorders
10.2022 - Current
Lead Licensed Optician
LensCrafters
01.2017 - 01.2022
Licensed Optician
The Vision Care
01.2015 - 01.2017
Optometrist – Contact Lens Fitting & Patient Education
Mark Aalen – The Mall Athens
01.2013 - 12.2015
Bachelor of Science - Biology
Bridgewater State University
Bachelor of Science - Optometry and Ophthalmic Technology
University of Athens
Masters in Health Care Administration -
MGH Institute of Health Professions