Summary
Overview
Work History
Skills
Place Of Birth
Personal Information
Affiliations
Languages
References
Timeline
Generic

Elena Martin

HONOLULU,United States

Summary

Hardworking employee with expertise in customer service, multitasking, and time management abilities. Committed to ensuring every customer enjoys a positive and memorable experience. Entrepreneurial background marked by a successful business built from the ground up, employing a straightforward approach focused on exceptional service. Eager and ambitious to reenter the resort/hotel environment.

Overview

14
14
years of professional experience

Work History

Owner

Posh Hawaii
Honolulu
01.2014 - Current
  • Pioneered the establishment of one of Hawaii's initial online social media-based retail platforms
  • Created marketing campaigns to attract new customers.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Maintained relationships with existing clients by providing superior customer service.
  • Resolved issues quickly and quick decision-making.
  • Kept records for production, inventory, income, and expenses.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Delegated work to staff, setting priorities and goals.
  • Identified new opportunities for growth, expansion, and diversification.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
  • Established a flourishing online selling platform from the ground up, currently over 16,000 plus followers
  • Accountable for crafting content for social media pages and curating visuals for the online website.
  • Oversees all merchandise and purchasing decisions.
  • Communicates daily with vendors to strategically place preorders and reorders for top-selling items.
  • Formulates Promotional and Sales strategies informed by sales data and market trends.

Four Seasons Wailea/Retail Department

Posh Hawaii
Wailea, HI
03.2010 - 05.2014
  • Ability to cross-sell and represent diverse brands throughout the entire department.
  • Facilitated Trunk Shows, extended invitations to clients, and played a pivotal role as team player to achieve event goals.
  • Engaged with VIP Hotel Guests and high-profile clientele, at times managing challenging situations, making prompt decisons, all while upholding Four Seasons standards of excellence.
  • Collaborated with managers and buyers to optimize selection of top sellers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted customers with selecting appropriate products based on their individual needs or preferences.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.

Skills

  • Ability to Work Under Pressure
  • Problem Solving
  • Effective Time Management
  • Ability to Multitask
  • Communication
  • Fast Learner
  • Customer Service
  • Ability to Work in a Team
  • Communication Skills
  • Self Starter
  • Interpersonal Communication
  • Work Ethic
  • Organization Skills
  • Presentation Skills
  • Customer Service Standards
  • Reservation Management
  • Maintenance Coordination
  • Guest Relations
  • Making Reservations
  • Sales and Upselling
  • Sales Understanding
  • Checking Reservations
  • Guest Relations Expertise
  • Team Motivation
  • Concierge Services

Place Of Birth

Honolulu

Personal Information

Date of Birth: 01/16/1980

Affiliations

  • Family travel
  • Fun culinary experiences
  • Avid explorer of staycation opportunites
  • Photography
  • Fashion
  • Appreciation for Local & Live Music

Languages

Korean
Limited
Japanese
Limited

References

  • Thomas Foti- GM Marriott International thomas.foti@marriott.com
  • Kristie Lau Maruyama- Managing Director Island Colony Partners kmaruyama@islandcolonypartners.com
  • Shayna Medeiros Resort Buyer & Brand Specialist smedeiros616@yahoo.com

Timeline

Owner

Posh Hawaii
01.2014 - Current

Four Seasons Wailea/Retail Department

Posh Hawaii
03.2010 - 05.2014

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Elena Martin