Elena Martinez

• Coordinated with 4 mayor facilities to set up surgeries for Foot and Ankle Surgeon.
• Expertly managed planning, scheduling and coordinating multiple outpatient procedures every week.
• Verified insurance coverage and obtained pre-authorizations.
• Educated patients on surgery process and provided treatment plan documentation.
• Communicated with patients insurance coverage, out of pocket estimates, and medical pre-surgery requisites.
• Completed Disability paperwork, EDD Disability applications, DMV placard applications or any other employers forms.
• Received and routed laboratory results, surgical clearances, and all medical records required for surgery to appropriate clinical staff members.
• Scheduled all necessary Pre-Op and Post-Op appointments, and ensured patients completed diagnostic testing before said appointments.
• Intermediary for Surgeon and Surgical Patients
• Submitted applications for clinical privilege renewals at Hospitals, Surgery Centers and Insurances.

• Checked patients in and out, while scanning identification and insurance cards, cleaning rooms, and collecting payments from patients.
• Maintained basic knowledge of standardized medical billing codes, specifically Foot Orthotics restrictions and exclusions.
• Answered high volume of telephone calls and emails daily to offer office information, answer medical questions and managed all patient scheduling and rescheduling.
• Monitored office and medical supplies by checking inventory and placing orders.
• Assembled charts for patients utilizing data entry skills in framework of medical database.
• Trained staff, providing direct supervision and developing training materials.
• Coordinated special meetings for provider, such as Med-Legal Cases, Depositions, and managed schedule.
• Managed multi-tasking and meeting time-sensitive deadlines.
• Tracked referrals, submitted authorizations, prepared and distributed denial letters.
• Created and maintained spreadsheets detailing process of Custom Foot Orthotics service.

• Used computer programs and registration systems to schedule patients for routine and complex appointments.
• Answered multi-line phone system to respond to inquiries and patient scheduling using The Scheduling Institute's System, per doctor requirement.
• Completed clerical duties and tasks for clinic administration and maintained files and records by implementing effective filing systems.
• Marked medical billing slips based on doctors notes and sent out to Billing department for claim filing.
• Helped patients complete necessary medical forms and documentation.
• Kept waiting room neat and organized.

Internship at SF Mission Neighborhood Health Center's Diabetes Chronic Care Clinic

• Awarded Outstanding Achievement Information Technology