Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Elena Martinez

Brighton,CO

Overview

19
19
years of professional experience

Work History

House Cleaner & Part Time Team Manager

Two Maids Franchising
Boulder, CO
08.2024 - Current
  • Swept, mopped, vacuumed and polished floors of all types.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Washed windows inside and outside as needed.
  • Emptied wastebaskets and replaced liners.
  • Polished metal fixtures in kitchen and bathroom areas.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Checked supplies inventory regularly to ensure adequate levels are available at all times.
  • Cleaned homes following specific and detailed protocols and requests.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Swept and damp-mopped private stairways and hallways.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
  • Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Established effective communication channels between departments to ensure information is shared accurately and efficiently.
  • Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
  • Delegated work assignments and prioritized tasks.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.

Home & Office Cleaner

DLS home $ office cleaning
Denver, CO
03.2024 - 08.2024
  • Swept and mopped floors throughout the office building.
  • Vacuumed carpets in all areas of the office.
  • Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
  • Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
  • Disinfected doorknobs, phones and other frequently-touched items.
  • Emptied trash cans into larger containers for disposal.
  • Washed walls to remove dirt and smudges.
  • Replenished paper towels and toilet tissue as needed.
  • Mixed cleaning solutions according to instructions provided by supervisor.
  • Followed safety protocols when using hazardous chemicals for cleaning purposes.
  • Assisted with special projects such as deep cleanings or rearranging furniture.
  • Adhered to company policies regarding use of cleaning products and proper disposal of hazardous materials.
  • Inspected work areas at end of shift for cleanliness standards compliance.
  • Notified supervisor if additional supplies were needed for upcoming shifts.
  • Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
  • Gathered and removed trash, placing in appropriate disposal area.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Maintained and sanitized break room and kitchen appliances.
  • Dusted ledges, countertops, files, office equipment, desks and walls.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Replenished restroom supplies to maintain soap, paper towels, and other product levels.
  • Followed security rules when disarming alarm systems and leaving.

Personal Assistant

Andrea Popelka
Thornton, CO
01.2019 - 01.2023
  • Performed calendar management and scheduling of appointments for the executive.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
  • Sorted mail received daily for distribution throughout the office.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Organized work projects around client's house.
  • Managed household inventory and maintenance schedules.
  • Provided personal support to the executive, including errand running and personal shopping.
  • Oversaw household management tasks, including coordinating with service providers and managing schedules.
  • Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
  • Accompanied clients to appointments and arranged transportation.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Handled household chores to assist patients and families with cooking, cleaning and laundry.
  • Assisted families in planning and preparing nutritious meals.
  • Kept patient health and personal information private and confidential.
  • Transported clients to physician offices or on outings.
  • Administered medication and medical treatments, following physician orders.
  • Identified health scenarios that required more skilled care or knowledge.
  • Consulted with team caring for patient to evaluate needs and plan for healthcare services.
  • Trained family members to provide hygienic bedside care.
  • Monitored vital signs and medication under supervision of registered nurse.
  • Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
  • Administered medication under supervision of a registered nurse or physician.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.

Wireless Porting

Qwest Communications
Denver , CO
06.2005 - 01.2011
  • Verified and recorded incoming and outgoing mail to ensure accuracy of data.
  • Prepared and sorted documents for data entry into the system.
  • Scanned, sorted, and filed hard copies of documents according to established procedures.
  • Maintained accurate records of all documents processed.
  • Identified discrepancies in data received from customers and resolved issues promptly.
  • Entered customer data into computer databases to ensure timely processing of orders.
  • Compiled reports on a daily basis to track workflow progress.
  • Organized files in accordance with company policies and procedures.
  • Answered customer inquiries regarding billing or services rendered.
  • Resolved customer complaints in a professional manner.
  • Performed general clerical tasks such as photocopying, faxing, filing.
  • Developed efficient ways to process paperwork more quickly.
  • Provided support to other departments as needed.
  • Ensured compliance with applicable laws regarding document retention policies.
  • Updated internal databases with relevant information related to posting activities.
  • Collaborated with team members to improve overall efficiency of operations.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Processed invoice payments and recorded information in account database.
  • Performed data import, scanning, or manual keying processes to verify invoice accuracy.
  • Reviewed data for deficiencies or errors to correct incompatibilities and review output.
  • Answered customer questions to maintain high satisfaction levels.
  • Collected, posted and managed patient account payments.
  • Executed account updates and noted account information in company data systems.
  • Developed strong professional rapport with vendors and clients.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.

Part Time Office Help

Fitness 19
Thornton, CO
02.2006 - 02.2008
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Education

Medical Assistant Certification - Medical Assisting

Concorde Career College - Aurora
Aurora, CO
01-2000

Skills

  • Steam Cleaning
  • Household Management
  • Clothes laundering
  • Linen care
  • Safe Chemical Handling
  • Home safety management
  • Housekeeping
  • Health and safety compliance
  • Laundry functions
  • Cleaning and sanitization
  • Window Cleaning
  • Carpet vacuuming
  • Customer Service
  • Furniture dusting
  • Surface disinfection
  • Quality Assurance Controls
  • Safe cleaning with chemicals
  • Closet detailing
  • Floor cleaning
  • Glass cleaning

Affiliations

Experience with a wide variety of work from, Data entry, Customer Support, Clerical work, Team Management skills procedures, Home and office cleaning experience, The ability to work with a wide variety of people and circumstances,

Timeline

House Cleaner & Part Time Team Manager

Two Maids Franchising
08.2024 - Current

Home & Office Cleaner

DLS home $ office cleaning
03.2024 - 08.2024

Personal Assistant

Andrea Popelka
01.2019 - 01.2023

Part Time Office Help

Fitness 19
02.2006 - 02.2008

Wireless Porting

Qwest Communications
06.2005 - 01.2011

Medical Assistant Certification - Medical Assisting

Concorde Career College - Aurora

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Elena Martinez