Elena Medina

• Organized, maintained, and entered all on call schedules into Spok Smart center program.
• Delegated schedules to be entered by operators, ensuring accuracy timely completion.
• Responsible for activation and assignment of new pagers. Works with all different teams across the organization to ensure pagers are issued or any maintenance/replacement is done in a timely matter.
• Registers all new pagers to the Aurora Pager Database.
• Creates new Team Member and Physician profiles in Spok, accurately updating personal information and contact preferences.
• Maintain Spok database. Updates, deletes, and continuously ensures all departmental and personnel updates are entered correctly.
• Created new pager tracking spreadsheets, improved the pager documentation and organization process.
• Participates in department projects with Supervisor, including revising training materials, schedules, pager audits, and Answering Service billing audits.
• Provides real time coaching and feedback as needed to Comm Operators. Escalated concerns to Supervisor when appropriate.
• Provides a thorough onboarding experience for all new Team Members. Precepted multiple team members at once to expedite training & solve departmental staffing issues.
• Resolves Answering Service and paging concerns. Connect with leadership across the organization to resolve communication breakdowns and resolve complaints.
• 3 years 5 months

• Answer incoming calls promptly and greet callers in a friendly, professional manner. Transfer calls to appropriate parties as needed or take messages and answer questions when possible.
• Page or otherwise notify individuals of incoming calls so they have time to prepare to speak with clients. Use interoffice equipment to enhance communication and notifications.
• Utilize office communication systems to perform your telecommunications duties, including intercom, public address, telephone, or switchboard.
• Relay messages given to you verbally or in written form, including telephone messages and face-to-face communications.
• Perform daily administrative tasks, receiving faxes, and sending communications.
• Update telephone directories, create schedules, create and proofread documents, and perform other data entry tasks as dictated by management.
• 1 years 6 months

• Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
• Answering phone calls, creating appointments, directing the calls as required and handling all queries
• Informing the Doctor, Nurse or other healthcare facilitators about impending appointments
• Maintaining a filing system for all patient documents and reports submitted
• Answering emails and other electronic messages as required
• Managing inventory and placing orders as required
• Transcribing all notes and documents related to treatments

Payroll, department Schedule , cash office, Assist with training hiring and processed daily transactions overall Customer service

• Answer incoming calls promptly and greet callers in a friendly, professional manner. Transfer calls to appropriate parties as needed or take messages and answer questions when possible.
• Page or otherwise notify individuals of incoming calls so they have time to prepare to speak with clients. Use interoffice equipment to enhance communication and notifications.
• Utilize office communication systems to perform your telecommunications duties, including intercom, public address, telephone, or switchboard.
• Relay messages given to you verbally or in written form, including telephone messages and face-to-face communications.
• Perform daily administrative tasks, receiving faxes, and sending communications.
• Update telephone directories, create schedules, create and proofread documents, and perform other data entry tasks as dictated by management.
• 3 years 5 months

• Answer incoming calls promptly and greet callers in a friendly, professional manner. Transfer calls to appropriate parties as needed or take messages and answer questions when possible.
• Page or otherwise notify individuals of incoming calls so they have time to prepare to speak with clients. Use interoffice equipment to enhance communication and notifications.
• Utilize office communication systems to perform your telecommunications duties, including intercom, public address, telephone, or switchboard.
• Relay messages given to you verbally or in written form, including telephone messages and face-to-face communications.
• Perform daily administrative tasks, receiving faxes, and sending communications.
• Update telephone directories, create schedules, create and proofread documents, and perform other data entry tasks as dictated by management.
• Assist with Code Disaster trough communication team

work along side with Facility, HR, Risk management and administration.

• Physician answering Service Billing

• 9 years 1 month

• Customer Service Manager Responsibilities: Supervised associates, payroll, scheduling and training and assist with new hire onboarding .
• 2 years 2 months

• Chicago Sales Manager Responsibilities: Supervised associates New employee training Managed Schedules Payroll approvals Processed Daily Deposit Journals Managed incoming freight & Inventory Promoted sales & provided customer service
• 3 months

• Chicago Merchandising Assistant Responsibilities: Supervised associates Managed Inventory
• 1 year 11 months