Elena Merkley
Salado,TX
Summary
To help a business with administrative, and/or scheduling, and/or Quality Assurance needs. Systematic Quality Assurance Manager with an excellent eye for detail and a knack for devising and establishing effective quality procedures, standards and specifications. Talented at clearly specifying quality requirements with suppliers and monitoring procedure performance.
Overview
30
30
years of professional experience
Work History
Realtor
HomeSmart Realty Group
01.2010 - 09.2023
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Conducted open houses and showings of properties to prospective buyers.
- Answered inquiries from potential buyers regarding features of property listings.
- Generated leads through networking activities, cold calling prospects, referrals.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Attended industry events such as conferences or seminars related to real estate topics.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Generated list of properties to meet specific client needs.
QA Coordinator
IGI, Photronics, Microphase
01.1994 - 01.2001
- Reviewed and monitored quality control documents to ensure compliance with established standards.
- Developed, implemented and maintained accurate records of all quality control activities.
- Performed inspections on incoming materials, components and finished products to verify conformity to specifications.
- Conducted periodic audits of the production process to ensure adherence to quality standards.
- Investigated customer complaints and identified root causes for corrective action.
- Collaborated with other departments to develop effective solutions for product issues or defects.
- Created reports summarizing inspection results, audit findings and corrective actions taken.
- Assisted in developing methods for improving product reliability and quality assurance processes.
- Analyzed data from product tests and laboratory analyses to identify trends or patterns in production or design problems.
- Evaluated suppliers' performance using metrics such as defect rates, delivery accuracy.
- Provided guidance on best practices related to quality control procedures and techniques.
- Developed training programs for staff members on proper use of test equipment and tools used in the production process.
- Participated in the development of new products by providing input on design specifications, testing protocols.
- Maintained a safe work environment through regular safety inspections and hazard identification.
- Coordinated with vendors regarding non-conforming parts or materials received at the facility.
- Monitored production line operations for potential defects or errors during the assembly process.
- Kept records of quality reports and statistical reviews.
- Supervised and guided inspectors, technicians and other staff.
- Established product specifications and quality assurance practices.
- Troubleshot product issues and fixed problems.
QA Manager
Sonoco, Tegrant, SCA, Tuscarora
01.2002
- Reviewed and updated quality assurance policies and procedures.
- Monitored product standards by conducting inspections, testing products and analyzing results.
- Conducted root cause analysis to identify defects in a timely manner.
- Analyzed customer feedbacks and complaints to improve product quality as well as user experience.
- Evaluated effectiveness of existing Quality Assurance processes and implemented corrective actions where needed.
- Provided regular performance reviews for QA staff members and identified areas requiring further training.
- Participated in design meetings and provided input from a quality assurance perspective.
- Kept records of quality reports and statistical reviews.
- Created, edited and updated project manuals and technical documentation used by entire QA team.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
- Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
Education
BS in BA -
National American University
01.2003
Skills
- Internal Auditing
- Communication
- Open Communication
- Project Management
- Technical Writing
- Proficient in Word, Excel, PPP
- 5S, Kaizen, Lean Management
- Organization / Standardization
- Problem Solving
- Knowledge of Administrative Office
- Proficiency in Administrative Tasks
- Scheduling
- Customer Complaints Handling
- Pricing Negotiation
- Property Marketing
- Contract Negotiation
- Sales Development
- Purchase Agreements
- Marketing Strategy Development
- Property Closing
- Property Research
- Networking and Prospecting
- Leads Generation
- Social Media Marketing
Accomplishments
- Quality Assurance Manager
- Established ISO-9001 systems for 4 different companies
- Improved productivity measurables (average saving of $50,000/year)
- Internal Lead Auditor
- Safety
- Led and maintained Safety Program
- Developed safety trainings for local and corporate needs
- Successfully managed 5S and Kaizen events
- Project Management
- 22 years in project management
- Understand and enjoy developing and implementing stages of the process
- Still provide occasional consultation to manufacturing companies from previous employment
- Realtor / Sales
- 13 years in Real Estate
- Closed over 150 transactions, won company’s top producer awards
- Great reviews/testimonials from past clients
References
References are available on request.
Languages
Ukrainian
Native/ Bilingual
Russian
Full Professional
References
References available upon request.
Timeline
Realtor
HomeSmart Realty Group
01.2010 - 09.2023
QA Manager
Sonoco, Tegrant, SCA, Tuscarora
01.2002
QA Coordinator
IGI, Photronics, Microphase
01.1994 - 01.2001
BS in BA -
National American University
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