Elena Michelle LopezRodriguez
Everett
Summary
I am a well presented, young and bilingual person ready to obtain a position as a care coordinator at one of our school based clinics. Looking forward to utilizing my interpersonal and dedicated skills I have learned from all my years working as a receptionist at EVS/EVN and on to lead at EVN.
Overview
14
14
years of professional experience
Work History
Lead Medical Receptionist
CHC of Snohomish County
Everett
03.2020 - Current
- Oversaw front desk staff, ensuring adherence to clinic policies and procedures. Creating and approving staff schedule with pto requests.
- Managed patient scheduling and appointment coordination for clinic operations to flow smoothly. Improving productivity and decreasing scheduling errors.
- Assisted in training new reception staff on office systems and workflows.
- Handled patient inquiries and resolved issues efficiently and professionally.
- Collaborated with medical staff to streamline office processes and improve efficiency.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Performed administrative tasks such as scanning medical records, running reports, work on several committees, preparing deposits, order office supplies, and process incoming deliveries and mail.
- Followed infection control procedures to protect patients and staff in waiting area.
- Conducted monthly meetings with reception staff members to review performance metrics and discuss any changes or improvements needed. Addressing their concerns and collaborating with ideas.
- Provided guidance to other medical receptionists regarding office procedures and policies.
- Trained new receptionists on proper use of EHR systems, front desk protocols and other duties related to the job role.
Medical Receptionist
CHC of Snohomish County
Everett
08.2016 - 02.2020
- Welcomed patients from the community coming in for care and resources. Showing them compassion and support all while treating them with dignity and respect.
- Check in and check out patients for office visits and behavioral health service. Collecting copays and bill payments. Check in visitors and interpreters
- Scheduled appointments using electronic health record NextGen and Athena.
- Worked as a team at the front desk as well as with back office staff. Always working together and helping each other out.
- Verified insurance information as needed and processed patient documents and messages.
- Offered resources from the clinic like sliding scale and patient services.
- Called patients to confirm scheduled appointments and obtain additional information.
- Entered insurance, demographics and health history into patient database.
- Protected patients rights by following HIPAA guidelines
- Straightened up waiting room to maintain neat and organized space. Wiping down counters and stocking supplies.
- Experience working with EMR/EHR NexgtGen 1.0 and Athena
Server
Everett Housing Authority
Everett
01.2012 - 01.2015
- Worked as a server, busser and cashier at a restaurant like facility funded by EHA
- I worked with elderly and disabled residents who came in for their meals
- Taking their meal orders correctly, creating a safe environment for them to eat and enjoy their meal
- Unfortunately BP shut down.
- Broadway Plaza is where I learned my excellent customer service skills and my ability to pay close attention to detail.
Education
CNA -
MEDPREP Training Center
High School Diploma -
Everett High School
Skills
- 10 years customer service (phone etiquette, problem solving, de escalation,
- Highly fluent in Spanish
- Skilled in basic Windows such as Word, Excel, outlook or PowerPoint
- Ability to multi task
- Type 35 wpm (practicing)
- Personable, empathetic, and supportive
References
Itzel Ceras- CHC SBHC Care Coordinator
(360) 922-8009
Gabby P. -PSS
+1 (425) 737-2065
Dina L- Reception
+1 (425) 220-1276
Timeline
Lead Medical Receptionist
CHC of Snohomish County
03.2020 - Current
Medical Receptionist
CHC of Snohomish County
08.2016 - 02.2020
Server
Everett Housing Authority
01.2012 - 01.2015
CNA -
MEDPREP Training Center
High School Diploma -
Everett High School