Elena Milano
Cliffwood,New Jersey
Summary
Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Stroke Coordinator
Hackensack Meridian Health Bayshore Medical Center
2018.04 - Current
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to American Stroke Association, Get With The Guidelines Stroke, CMS and Joint Commission.
- Conducted regular chart audits to ensure compliance with national stroke care standards, core measures and guidelines.
- Evaluated program effectiveness using key performance indicators, identifying areas for improvement and implementing necessary changes.
- Communicated with patients, ensuring that they understand stroke and their risk factors.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Developed comprehensive education programs for staff, ensuring up-to-date knowledge in stroke management techniques.
- Promoted community outreach initiatives focused on stroke prevention, increasing public awareness about risk factors and warning signs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Built strong relationships with patients and families for optimized care satisfaction.
- Championed the use of telemedicine technology when appropriate to enhance access to specialized neurological expertise in remote or rural areas.
- Served as a mentor for new Stroke Coordinators, sharing insights gained from years of experience and fostering a collaborative approach to program development and improvement.
- Implemented new policies and educated staff on changes.
- Optimized stroke patient care by coordinating timely diagnostic tests and treatments.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Reduced door-to-needle times through efficient coordination of acute stroke response protocols.
- Collaborated with multidisciplinary teams to develop individualized patient care plans, promoting optimal recovery and rehabilitation.
Nurse Manager
Hackensack Meridian Health Raritan Bay Medical Center
2002.08 - 2018.04
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Established strong relationships with patients'' families, providing support and education throughout the treatment process.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Reduced hospital readmission rates with proactive discharge planning and thorough patient education.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed 45 nurses and nursing activities in a 24 -bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Established and continuously optimized unit schedules and individual work assignments.
- Investigated and resolved issues affecting hospital operations and patient care.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Implemented infection control measures, resulting in reduced incidence of hospital-acquired infections.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Assistant Manager
Hackensack Meridian Health Raritan Bay Medical Center
2005.08 - 2015.08
- performed nursing duties
- maintained the unit schedule
- assisted with daily huddle and unit based meetings
- chart audits
- maintained patient and family relations to maintain elevated patient satisfaction
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Improved patient safety through close monitoring of infection control practices within the department.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Promoted a positive work environment by fostering open communication, teamwork, and professional growth opportunities for nursing staff.
- Established and continuously optimized unit schedules and individual work assignments.
- Reduced turnover rate by implementing effective recruitment strategies, attracting highly skilled nursing professionals to join the team.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Streamlined nursing operations for efficiency and quality improvement by conducting regular audits and addressing areas of concern.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Registered Nurse
Hackensack Meridian Health Raritan Bay Medical Center
2000.08 - 2005.08
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Monitored patient reactions after administering medications and IV therapies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- cared for stroke, cardiac , post angioplasty, dialysis and ventilator patients
- BLS and ACLS certified
- colostomy care
- CAPD care and treatments
Education
Master of Science - Nursing Education
Grand Canyon University
Phoenix, AZ09.2017
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ09.2013
Nursing Diploma - Nursing
Charles E Gregory School of Nursing
Perth Amboy, NJ06.2000
LPN - Nursing
Monmouth County Vocational School
Long Branch, NJ09.1995
Skills
Clinical expertise
Clinical Quality Program Standards
Performance Metrics
Patient education and counseling
Process Improvements
Basic Life Support for Health Care Providers (BLS)
Clinical education
Data Analysis
Care Quality Assessments
Regulatory Requirements
Critical Thinking
Quality Control
Accreditation Coordination
Certification
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Stroke Coordinator
Hackensack Meridian Health Bayshore Medical Center
2018.04 - Current
Assistant Manager
Hackensack Meridian Health Raritan Bay Medical Center
2005.08 - 2015.08
Nurse Manager
Hackensack Meridian Health Raritan Bay Medical Center
2002.08 - 2018.04
Registered Nurse
Hackensack Meridian Health Raritan Bay Medical Center
2000.08 - 2005.08
Master of Science - Nursing Education
Grand Canyon University
Bachelor of Science - Nursing
Grand Canyon University
Nursing Diploma - Nursing
Charles E Gregory School of Nursing
LPN - Nursing
Monmouth County Vocational School
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
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